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About the Role

Lead and manage a team to deliver excellent neighbourhood services to customers.

Responsibilities

• Performance manage a team of Housing Officers and ensure their ongoing development.
• Conflict resolution and de-escalation of customer concerns.
• Utilize collected data to drive decisions and performance.

Requirements

• Proven and demonstrable Housing Management experience.
• Strong track record of performance management and driving employee capability.
• Customer-centric leadership approach.
• Collaborative working across own team and other teams.
• Good stakeholder management, internal and external.
• Effective communication, both verbal and written.
• Right to work in the UK.

Location

• Hybrid

Work Type

• Permanent
• Full Time
• Hybrid

Salary/Compensations

• £46,500

About the Company

• Wandle is looking for a Neighbourhood Customer Service Team Leader to join their Neighbourhood Team.