Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
You'll be a key contributor to the company's operational excellence by conducting quality assurance reviews within our Commercial General Liability and Errors and Omissions lines. With skills in leadership, collaboration, and relationship-building, you'll share file review results and host calibration sessions. In the spirit of continuous improvement, you'll use your analytical skills to identify claim handling trends and create reports to members of our leadership team with recommendations for improvement. This position requires advanced industry knowledge and strong technical claims handling acumen.
Responsibilities
- Ensures timely completion of assigned file reviews, calibration sessions and analysis reports to leadership.
- Applies advanced knowledge of the claims process, policies & procedures, systems, coverage, liability, damage estimating, and/or settlement and adherence to applicable legal and regulatory compliance standards when conducting file reviews.
- Identifies claim handling trends by applying advanced industry knowledge to discipline practices to produce recommendations for improvement opportunities.
- Effectively communicates observations to all levels of leadership and provides substantiate feedback and coaching to associates.
- Work closely with the Director of Field Claim Operations, line of business Directors and regional leadership to ensure compliance with claim handling, practices and procedures.
- Provide training and support to the Claims field leadership and frontline Claims staff.
- Performs other tasks as assigned by the Director of Claims Quality and Strategy.
Requirements
- 4-year college degree preferred.
- 4-8 years' claims experience, demonstrating expertise in underlying coverages, broad background in litigated matters and development.
- Strong background in General Liability; background in E&O preferred.
- People and project leadership experience preferred.
- Solid understanding and experience with Excel and PowerPoint.
Skills
- Leadership
- Collaboration
- Relationship-building
- Analytical skills
- Excel
- PowerPoint
Location
- Charlotte-Ballantyne, NC
- Woodbury, Long Island
- New Hartford, NY
Work Type
- Hybrid
- Full-time
- Salaried
- Exempt
Experience Level
- 4-8 years' claims experience
Education Level
- 4-year college degree preferred
Salary/Compensations
- $84,600 - $124,000
Benefits
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance, Training, and Professional Designations
- Company-Paid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
- Student Loan Refinancing Services
- Care.com Membership with Back-up Care, Senior Solutions
- Business Travel Accident Insurance
- Matching Gifts program
- Paid Volunteer Day
- Employee Referral Award Program
- Wellness programs
- Personal insurance discount
About the Company
- At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.
- Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.
- Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.
Equal Opportunity
- Utica National is an Equal Opportunity Employer.