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About the Role
Ensuring compliance with customer-specific SLAs, proactively organizing issue resolution, and optimizing logistics processes for customers. This role involves close collaboration with internal teams and customers, requiring strong communication and reporting skills.
Responsibilities
- Ensuring compliance with customer-specific SLAs in your customer portfolio.
- Proactively organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers.
- Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers.
- Communicating with the operational contacts of our customers in German and English to build a long-term and trusting collaboration.
- Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our customers.
Requirements
- Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment.
- Experience in B2B customer communication and customer service.
- Data-driven work approach and a strong service orientation.
- Solid knowledge of MS Office applications, especially Excel.
- Proficiency in English and German (C1 or above).
Skills
- Excel
- PowerPoint
- MS Office
- Customer Communication
- Customer Service
- Logistics
- Supply Chain Management
- E-commerce
Location
- Berlin
Work Type
- Hybrid Work
- Remote
- Onsite
Benefits
- Company lunches twice per month
- Corporate benefits platform
- German language courses
- Flexible remote-office set-up
- Flexible working hours
- Work from almost anywhere for up to 2 months per year
About the Company
- Seven Senders connects people and markets, making international shipping simple.
- Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally.
- Combines cutting-edge technology with strong local carrier networks to ensure efficient parcel delivery.
- Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts.
- Works with clients such as Flaconi, Shop Apotheke, and Tamaris.
Equal Opportunity
- We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.