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About the Role

Promotes the ability of high-risk individuals to achieve independent living skills and stability in their psychiatric or medical conditions. Case/care management links individuals to service systems, then coordinates and monitors the provision of services. Services are individualized to the specific identified needs of each person in a culturally sensitive way, using a holistic approach considering various areas of strengths and needs.

Responsibilities

Meets consistently with each service recipient to provide one on one support.
Maintains a working relationship with family of client.
Reports to the supervisor all pertinent information concerning illnesses, accidents, untoward events, staff difficulties, repair needs, etc.
Serves as coordinator of all services the person will receive while admitted to case/care management services.
Develops written care management plan/IAP based on assessed strengths and individualized needs per program requirement.
Links person to all services and supports listed on the individualized care management plan/IAP.
Advocates on behalf of the individual to gain access to needed services and supports in the least restrictive setting.
Provides on going case/care management services as needed.
Maintains adequate and appropriate written progress notes according to agency guidelines.
Develops and maintains community/provider relationships.
Resolves problems that interfere with self-sufficiency.
Assists program participants with academic, rehabilitation, social, employment and health supports.
Coordinates treatment with other agencies; gathering input for care management plan/IAP.
Increases use of appropriate community resources.
Assists in the development, review, and update of the care management plan/IAP.
Encourages participation in client’s own care management plan/IAP.
Performs problem solving functions that overcome obstacles faced by the individual.
Ensures resident records are maintained in a manner compliant with federal, state, local and agency policies, procedures and regulation.
Conducts regular record keeping reviews and completes audits according to procedure.
Works within program budget.
Monitors and maintains high standard of service delivery.
Collects data for statistical purposes.
Maintains client confidentiality at all times.
Follows agency policies and procedures in all program areas.
Performs other duties as assigned or that may develop.
Management has the right to add or change the duties of this position at any time.

Requirements

Must maintain valid driver’s license and acceptable driving record.

Skills

Case management
Care management
Holistic approach
Cultural sensitivity
Community resource utilization
Advocacy
Problem-solving
Record keeping
Data collection
Client confidentiality

Work Type

Full-Time

Experience Level

Two years of relevant experience
One year of relevant experience

Education Level

Bachelors of Arts or Science
Licensed Registered Nurse
Masters