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About the Role
Big Mamma Group is seeking a passionate Waiter/Waitress to join the team from day one at their new London restaurant, EDMONDO. The role involves taking care of guests, mastering the menu, and contributing to a positive, high-energy environment.
Responsibilities
- Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
- Master our menu, including dishes, wines and cocktails
- Open and close your section of the floor with professionalism
- Maintain cleanliness, organisation and health & safety standards across the floor
- Support your colleagues during service and contribute to a positive, high-energy environment
- Create memorable moments for our guests with a warm, friendly and professional attitude
Requirements
- Passion for Italian food and excellent customer service
- High energy, proactive attitude and team spirit
- Strong communication skills
- Previous experience as a waiter/waitress in a busy restaurant
- Flexible availability, including evenings and weekends
Skills
- Customer service
- Upselling
- Payment processing
- Menu knowledge
- Communication skills
Location
- London
Work Type
- Permanent
- Full-time
Salary/Compensations
- £12.71 basic pay + 15% of the service charge you generate in your section + 1 tronc point per hour
Benefits
- Daily staff meals served family-style
- 15% employee discount in all UK & Ireland restaurants
- £500 referral bonus for recommending a friend, T&Cs apply
- Mental health & wellbeing support
- Earned Wage Access - unlock your pay between paydays
- Regular training & career growth opportunities
- International mobility with opportunities to work across the group
About the Company
- Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger.
- In the UK & Ireland, the company operates 9 restaurants across 4 cities: London, Manchester, Birmingham, and Dublin.
- The new restaurant, EDMONDO, is opening in Bank, London, inspired by 1930s Milanese glamour, seating 200 guests with a menu featuring XL focaccia, fresh pasta, langoustine risotto, and a large steak selection.
Equal Opportunity
- Big Mamma Ltd is an equal opportunity employer.
- We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.