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About the Role
The eCommerce Order Specialist will perform a wide variety of activities regarding online ordering, including but not limited to; processing online orders, fraud detection, customer follow-ups, returns processing, credit reviews, credit refunds, addressing shipping issues. The incumbent will have a passion for serving customers placing online orders, using professionalism to ensure a positive experience.
Responsibilities
- Process new orders placed through the Arnold Oil Company eCommerce platform
- Manage change orders when necessary
- Manage the source of the orders (Distribution Center, Store Location, etc.)
- Process all types of returns: General, defective, damaged
- Ensure processes are in place for timely warehouse feedback, including resolution and communication with customer
- Process customer credits and chargebacks, the GOAL being to keep customer complaints at zero and satisfaction at 100%
- Address customer complaints in a timely fashion
- Manage customer cancellations immediately
- Process and handle all freight and any issues that may arise when shipping items.
- Other tasks as assigned by management
Requirements
- Ability to thrive in a fast-paced by effectively managing orders and returns, providing excellent customer service
- Excellent organizational and time management skills
- Proactive approach to problem solving and process improvement
- Ability to work independently and as part of a team
- Proficient with use of Microsoft Office® programs (Excel, Outlook)
- Strong written and verbal communication skills
- Good understanding of and adherence to Company policies and procedures
- Keen attention to detail
- Must maintain regular and prompt attendance
- Ability to maintain strong relationship with team members
- Attitude that supports the Company’s goals and values
- Ability to read and write English
- Must pass a physical, human performance evaluation and drug screening
Skills
- eCommerce
- Microsoft Office® (Excel, Outlook)
- Customer Service
- Organizational Skills
- Time Management
- Problem Solving
- Teamwork
- Written Communication
- Verbal Communication
- Attention to Detail
Location
- AUSTIN, TX 78744
Work Type
- Full Time
Experience Level
- Prior experience with eCommerce preferred, but not required
Education Level
- High School Diploma or GED preferred
Salary/Compensations
- $20.00 Hourly
About the Company
- ARNOLD OIL COMPANY OF AUSTIN LP