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About the Role

As a Customer Service Consultant, you will provide outstanding service by educating customers on digital platforms and offering choices for banking. You will raise fraud awareness, identify and support vulnerable customers, and ensure financial inclusion. We seek individuals passionate about customer experience, ambitious, and helpful. Previous customer service experience is beneficial but not essential; strong conversational skills and a genuine passion for exceeding customer expectations are key.

Responsibilities

Serve as the first point of contact for customers within the Branch Customer Service Team.
Take ownership of customer needs and deliver an exceptional customer experience.
Educate customers on HSBC digital services and fraud awareness.
Identify customers in vulnerable situations and provide appropriate support.
Assist customers with complex banking needs to ensure they feel supported.

Requirements

Demonstrate excellent communication skills for effective conversations, building connections, and showing empathy.
Ability to take ownership of customer inquiries through to resolution.
Deliver a personalized, friendly, and efficient service that exceeds expectations.
Resilience to work in a continuously changing environment.
Must be a UK Resident over 18 years old.
Must have valid right to work in the UK for a minimum of 14 months.
Unable to offer sponsorship for this role.
Students on visas that do not permit 35 hours of work per week cannot be considered.
May be required to support other local branches, with additional costs reimbursed.
Must attend the full 9-day training course split over 3 weeks.
Unable to take holidays during the training period.

Skills

Customer Service
Communication
Problem-solving
Empathy
Adaptability

Location

Work Type

Full-time
Onsite

Experience Level

Entry Level

Salary/Compensations

£27,200

Benefits

Over six weeks of holiday (including bank and public holidays)
Option to buy more holiday
Perks at Work Benefit with access to 30,000+ national and local employee discounts
Market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times annual salary
Access to a flexible benefits platform (Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, etc.)
Sharesave schemes

About the Company

HSBC is dedicated to creating diverse and inclusive workplaces.
HSBC is a Disability Confident Leader.

Equal Opportunity

Being open to different points of view is important for our business and the communities we serve.
HSBC is dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.