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About the Role

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate for the position of Project Manager IV. This role leads and coordinates a wide range of operational, strategic, and improvement-focused initiatives within the Provider Services area, which oversees claims processing, payment, appeals, enrollment, and electronic visit verification.

Responsibilities

• Lead, plan, organize, coordinate, and monitor projects and operational initiatives from initiation through completion.
• Maintain organized project documentation, process improvement records, meeting records, action items, and project artifacts.
• Manage the collective portfolio of projects for Provider Services, including selection, prioritization, and oversight.
• Ensure projects are properly prioritized to align with MCS and Operations Management goals and strategic direction.
• Support operational excellence initiatives by analyzing workflows, identifying improvement opportunities, and identifying root causes for operational issues.
• Develop metrics to measure project effectiveness and operational impact of improvement efforts.
• Facilitate collaboration and communication across operational teams, leadership, policy staff, clinical staff, vendors, and other stakeholders.
• Perform other duties as assigned to support operational priorities, strategic initiatives, and organizational objectives.

Requirements

• Bachelor’s degree from an accredited college or university.
• Relevant work experience in project management, operations, process improvement, healthcare administration, public administration, business administration or related field.
• Experience and education can be substituted for each other on a year for year basis.
• At least five years of experience managing projects, operational initiatives, or process improvement efforts.
• Experience with operational improvement, workflow analysis, or organizational performance initiatives.
• Experience in healthcare, Medicaid, public sector operations, or healthcare administration preferred.

Skills

• Project management principles, methodologies, and best practices.
• Operational improvement and process analysis methodologies.
• Basic statistical and performance measurement concepts.
• Principles of organizational coordination, stakeholder engagement, and change management.
• Lean Six Sigma or continuous improvement methodologies.
• Medicaid, healthcare operations, or public sector operations preferred.
• Strong project management and organizational skills.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Meeting facilitation and stakeholder coordination skills.
• Research and information synthesis skills.
• Data analysis and reporting skills.
• Time management and prioritization skills.
• Conflict resolution and collaboration skills.
• Independently research and analyze complex operational issues.
• Manage multiple projects and competing priorities simultaneously.
• Work collaboratively across diverse teams and professional disciplines.
• Communicate effectively with executive leadership, operational staff, technical teams, clinical staff, policy teams, vendors, and other stakeholders.
• Develop actionable recommendations and implement solutions.
• Interpret data and identify meaningful operational trends.
• Adapt to changing priorities and operational needs.

Location

• AUSTIN

Work Type

• Eligible for Telework
• Regular
• Full time

Experience Level

• At least five years of experience managing projects, operational initiatives, or process improvement efforts.

Education Level

• Bachelor’s degree

Salary/Compensations

• $6,377.50 - $10,785.83 Monthly

Benefits

• 100% paid employee health insurance for full-time eligible employees
• Defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement

About the Company

• Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
• At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
• All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.