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About the Role
The Patient Access Care Supervisor oversees daily operations, acting as a liaison between patients and the facility. This role involves integrating department services with hospital functions, developing and implementing policies, assessing and improving department performance, and ensuring staff training. The supervisor is a key promoter of process improvements to meet customer needs.
Responsibilities
- Responsible for the daily operations of all functions
- Serves as the liaison between the patient and the facility
- Integrates the department's services with the hospital's primary functions
- Develops/implements policies and procedures that guide or support service
- Assesses and improves department performance
- Ensures orientation and continuing education of departmental staff
- Serves as a key promoter of process improvements
Requirements
- Minimum High School Diploma or equivalent
- Five (5) years experience in access care, customer service or a related field
- Two (2) years supervisory experience OR demonstrated internal experience as a supervisor, senior access care rep, or Team Lead Access care
- Preferred Bachelor’s degree
- Preferred Five (5) years experience in access care, customer service or a related field
- Preferred Two (2) years supervisory experience
Skills
- Access care
- Customer service
- Supervisory experience
Location
- New York’s Southern Tier
Work Type
- Day shift
- 40 hours/week
Experience Level
- Two (2) years supervisory experience
- Five (5) years experience in access care, customer service or a related field
Education Level
- High School Diploma or equivalent
- Bachelor’s degree
Salary/Compensations
- per hour, depending on experience
Benefits
- Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week
- Flexible plan options and coverage tiers
- Discounted childcare through Bright Horizons
- Voluntary benefits like pet insurance, legal services, and identity theft protection
- PTO starts accruing from day one
- 403(b) retirement plan with company match
- Flexible spending accounts
- Access to financial advisors
- Up to $400/year in wellness rewards
- 24/7 EAP counseling
- Virtual mental health support
- Food pantry
- PTO donation program
- Professional attire through the Classy Closet
- Access to 100,000+ online courses
- Leadership programs
- Tuition reimbursement
- Clinical ladders
- Internal mobility
About the Company
- United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.
- UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
- At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation.
- Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve.
- Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
Equal Opportunity
- United Health Services is an Equal Opportunity Employer.