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About the Role

The Associate Director plays a key role in the operational implementation, communications, and strategic execution of Cornell’s Adult University (CAU) and Cornell Alumni Travel programs. This position helps ensure programs are delivered with operational excellence, exceptional participant experiences, sound business practices, and alignment with Cornell University and Alumni Affairs and Development priorities.

Responsibilities

Lead assigned operational work-streams across CAU Summer, Cornell Alumni Travel, CAU Study Tours, CAU Seminars, and CAU Select Tours, coordinating logistics such as facilities, lodging, transportation, catering, audiovisual support, accessibility accommodations, and other program needs.
Collaborate on program budgets, pricing, financial forecasts, expenditure monitoring, and reporting to support responsible stewardship and sound business decisions.
Research and coordinate relationships with vendors and service providers, including negotiating pricing, facilitating contracting and procurement processes, monitoring deliverables and deadlines, and supporting compliance with university requirements.
Develop and coordinate operational communications for participants, faculty, staff hosts, internal partners, and other stakeholders before, during, and after programs.
Maintain accurate and accessible program information across email, WordPress, and other university-approved platforms.
Partner with the Director and colleagues to strengthen operational systems, improve participant experiences, cultivate productive internal and external partnerships, and identify opportunities for continuous improvement and program growth.
Staff assigned on-campus, domestic, and international programs, including CAU Summer and occasional evening, weekend, and multi-day program assignments.

Requirements

Bachelor’s degree and 3 to 5 years relevant experience or equivalent combination in business, marketing, sales, tourism/hospitality, or a related field, or an equivalent combination of education and experience.
Five or more years of progressively responsible professional experience in a complex, team-based environment involving regular collaboration with internal and external constituents.
Demonstrated ability to manage multiple complex projects simultaneously, establish priorities, exercise sound independent judgment, meet deadlines, and maintain exceptional attention to detail in a fast-paced environment.
Experience planning, coordinating, or implementing complex events, educational programs, conferences, tours, or hospitality experiences involving multiple stakeholders and vendors.
Exceptional interpersonal, written, verbal, editing, and presentation skills, along with a demonstrated commitment to providing outstanding customer service and responding professionally to complex or sensitive situations.
Demonstrated initiative and an entrepreneurial, collaborative approach to identifying opportunities for innovation, operational improvement, and successful implementation of strategic priorities.

Skills

Business
Marketing
Sales
Tourism/Hospitality
Interpersonal skills
Written communication
Verbal communication
Editing
Presentation skills
Customer service
Project management
Vendor management
Budgeting
Financial forecasting
WordPress

Location

Ithaca, NY

Work Type

Hybrid

Experience Level

3 to 5 years relevant experience
Five or more years of progressively responsible professional experience

Education Level

Bachelor's degree

Salary/Compensations

$72,209.00 - $81,760.00

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays
Two additional floating holidays
Tuition-free Extramural Study
Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program

About the Company

At Cornell Alumni Affairs and Development, we connect alumni, parents, and friends with opportunities to make a meaningful difference at Cornell and beyond.
Our success is built on the strength of relationships, a commitment to excellence, and a culture of collaboration, innovation, inclusion, and continuous learning.
As one of higher education's leading fundraising and engagement organizations, we recently completed a record-setting campaign that engaged more than 221K alumni and raised $6.7 billion.
Joining our team means growing your career alongside supportive, mission-driven, and high-performing colleagues while helping shape Cornell's future.

Equal Opportunity

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.”
No person shall be denied employment on the basis of any legally protected status or be subjected to prohibited discrimination involving, but not limited to, race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.