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About the Role

Our Concierge team serves as the first point of contact for residents and visitors, ensuring a welcoming and secure environment. This role is responsible for delivering exceptional customer service, managing front desk operations, and assisting with resident inquiries and requests.

Responsibilities

• Provide a warm welcome to residents and guests.
• Collaborate with colleagues, residents, and partners for seamless service delivery.
• Support with the coordination of community events.
• Assist with marketing and promotional aspects of the building and its apartments.
• Act as the first point of contact for all inquiries, requests, and maintenance issues.
• Take ownership of problems, resolve them promptly, and escalate to the Helpdesk when needed.
• Assist tenants with move-ins, inductions, and appliance demonstrations.
• Manage tenancy inspections, apartment viewings, and move-in/out checks.
• Ensure reception and common areas are clean, inspected, and presented immaculately.
• Perform administrative tasks and assist with ad-hoc duties when covering the desk.
• Provide detailed handovers at the end of each shift to ensure continuity of service.
• Coordinate services such as deliveries, bookings, and visitor access.
• Oversee access control, parcel management, amenity space bookings, and process resident payments.
• Conduct regular building inspections and maintain uncompromised security.
• Maintain accurate records of safety checks, contractor visits, and daily activity logs.
• Fulfill legal duty to take reasonable care for health and safety.
• Follow all guidance and instructions regarding Health & Safety.
• Understand and adopt the company's ESG Strategy into their respective roles.
• Adhere to environmental regulations, minimise waste, and support nature.
• Facilitate positive change for those in need within the community.
• Comply with system requirements as detailed within the Company Quality Manual & Policies.
• Ensure the effective implementation of all Procedures, Plans, and Forms within the EDMS.

Requirements

• Previous experience in a front of house role (e.g. concierge) specifically following a night shift pattern.
• Experience in residential property (preferred).
• Strong interpersonal and communication skills.
• Ability to build rapport quickly.
• Excellent problem-solving skills.
• Ability to take ownership of issues until resolution.
• Ability to manage multiple priorities in a fast-paced environment.
• Maintain attention to detail.
• Professional, approachable, and confident demeanor.
• Strong customer service ethos.
• Highly organised and proactive.
• Ability to anticipate needs and act promptly.
• Team player.
• Values inclusivity.
• Works effectively with diverse stakeholders.
• Ability to maintain confidentiality.
• Competent in handling administrative tasks.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• Ability to use IT systems and/or CRM platforms (desirable).
• High standard of written and spoken English.
• Additional language skills are of benefit.
• Clean and presentable at work.

Skills

• Customer service
• Front desk operations
• Resident inquiries and requests
• Interpersonal skills
• Communication skills
• Problem-solving
• Time management
• Attention to detail
• Organisation
• Proactiveness
• Teamwork
• Inclusivity
• Confidentiality
• Administrative tasks
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• IT systems
• CRM platforms

Location

• Canary Wharf

Work Type

• Night shift
• Lone working
• Full-time

Experience Level

• Previous experience in a front of house role
• Experience in residential property (preferred)

Salary/Compensations

• £35,937

Benefits

• Generous pension
• Insurance plans
• Health benefits
• Subsidised gym membership
• Store discounts
• Family leave
• Learning and development opportunities
• Mentoring
• Cross department experience
• On the job learning
• Accreditations
• Chartered status support
• Sponsorships
• Further educational opportunities

About the Company

• Canary Wharf Residential Management Limited is committed to building a safe, happy and healthy community for its employees.
• The company values include: Commit to Excellence, Foster Collaboration, Encourage Engagement, Take Ownership, and Embrace Innovation.
• The company is committed to embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment.
• The company recognises the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
• The company continually invests in developing skills and knowledge to ensure individual and company growth.

Equal Opportunity

• We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
• We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.
• We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.