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About the Role

As our Partnership Manager, you’ll manage a portfolio of high-profile brands who use Avios as their loyalty currency. You’ll build strong relationships with our partners, understand their ambitions and help turn them into plans that deliver sustainable commercial value for both our partners and IAG Loyalty. This is a highly visible role with exposure to major global brands and stakeholders, offering the opportunity to make a meaningful impact in a growing area of our business.

Responsibilities

Manage the day-to-day relationships with Global Currency Partners, including Qatar Airways, Finnair and Loganair, as well as new partners.
Build strong, collaborative relationships with partner stakeholders, developing a deep understanding of their businesses, objectives and priorities.
Work with the Partnership Performance & Strategy Lead to deliver commercial performance and KPIs across your portfolio.
Use performance data and commercial insight to understand how partnerships are performing, identify opportunities and turn insight into action.
Lead the coordination of monthly and quarterly business reviews, bringing together performance, priorities, opportunities and actions.
Work across IAG Loyalty and with IAG Operating Companies to ensure partner priorities and agreed actions are progressed and delivered.
Analyse the potential impact of wider business changes, considering customer, commercial and currency implications and recommending practical solutions.
Support the delivery of strategic and commercial projects that improve and grow Global Currency partnerships.
Identify project risks and challenges early, working with stakeholders to find solutions.
Work closely with partners and internal teams to ensure contractual commitments are understood and delivered.
Resolve day-to-day partnership challenges and escalations, balancing the needs of partners, customers and IAG Loyalty.
Partner with the Business Development team to explore opportunities to expand Avios to new global brands and markets.

Requirements

Strong experience in account management, partnerships or a similar commercial relationship role, ideally working with large or strategically important brands.
A track record of building trusted relationships with external partners and managing multiple priorities across a portfolio.
Excellent communication and interpersonal skills, with the confidence to engage, influence and build credibility with stakeholders at different levels.
Strong commercial awareness and the ability to understand how partnership activity connects to wider business performance and objectives.
Good numerical and data literacy, with the ability to understand financial results and forecasts, interpret performance data and use insight to inform decisions.
Confidence creating and delivering presentations, including presenting performance, recommendations and plans to stakeholders.
Resilience and the ability to navigate challenges, competing priorities and difficult conversations while maintaining strong partner relationships.
A proactive approach to problem-solving, with the ability to anticipate risks, work through ambiguity and keep activity moving forward.
The ability to understand strategic business objectives and translate them into practical plans and actions at a partnership level.
Experience working across different markets, cultures or international partnerships.
Experience within loyalty, airlines or travel partnerships would be beneficial.
Experience working with commercial contracts and legal documentation would be beneficial.
Willingness to help each other succeed in a high-performing team.
Comfort with fast iteration and learning as you go.
Comfort owning your space from ideation through to delivery and review.

Skills

Account management
Partnerships
Commercial relationship management
Relationship building
Communication
Interpersonal skills
Stakeholder engagement
Commercial awareness
Numerical literacy
Data literacy
Presentation creation
Presentation delivery
Problem-solving
Strategic planning
International partnership management

Location

London Victoria, UK

Work Type

Hybrid

Experience Level

Mid-level

About the Company

IAG Loyalty is one organisation with two ambitious, growing divisions across Loyalty and Holidays.
The Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.
The Holidays division including British Airways Holidays and Iberia Vacaciones, connects customers to thousands of destinations worldwide through seamless, end-to-end travel experiences.
The company is on an exciting journey of growth and transformation.

Equal Opportunity

Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.
We are committed to building a workplace where people feel they belong and are valued for their perspective.
Inclusion drives better decisions, stronger performance and more innovative outcomes.
We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.