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About the Role

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Responsibilities

• Provide technical support for remotely connected users through VPN.
• Track hardware/software assets and ensure documented IT asset management policies are followed.
• Build, test, and deploy workstations in adherence to established policies and guidelines.
• Document new problems and incidents utilizing ServiceNow ticketing system.
• Monitor ServiceNow ticket queue, respond promptly to incidents and problems and follow through to resolution.
• Communicate to supervision of any issues that need management attention and problems that impact large numbers of clients.
• Provide technical support for branch office support via phone and online connected session.
• Provide support for End User Computing Move/Add/Changes in adherence with guidelines.
• Follow up with service team for root-cause analysis for continuous improvement of service delivery processes.
• Provide “white glove” services support for premier/executive level employees.
• Provide User provisioning/de-provisioning for HW/SW in accordance with IT asset management procedures.
• Provide MS Office 365 support services for end-user computing hardware and software.
• Provide response, troubleshooting, resolution and tracking of MS Office 365 user requests.
• Collaborate with on-site staff to supplement the existing MS Office 365 knowledge base and document solutions.
• Install, configure and deploy MS Office 365 applications to support user requirements.

Requirements

• Minimum of 1-3 years of support experience with MS Office 365 in the Financial Services and Banking industry.
• Strong understanding of network infrastructures – Routers, Switches, Firewalls, TCP/IP and LAN technologies.
• Ability to analyze business and technical process flows and contribute ideas and recommendations for improvement.
• An ability to understand business problems and solve with technical solutions.
• Ability to communicate effectively - technical and/or professional writing skills, presentation skills, verbal.
• Identify key stakeholders and help define the project objectives.
• Work across the organization to execute the project.
• Keep all stakeholders informed of status and issues.
• Experience in project scheduling, maintenance, status reporting, issue resolution & tracking, creation/maintenance of budgets/resources.
• Must have strong interpersonal, organizational and leadership skills.

Skills

• MS Office 365
• Network infrastructures
• Routers
• Switches
• Firewalls
• TCP/IP
• LAN technologies
• ServiceNow
• IT asset management

Location

• MUFG office or client sites

Work Type

• Hybrid

Experience Level

• 1-3 years

Education Level

• Bachelor of Science or Bachelor of Arts degree
• Bachelor degree or equivalent work experience

Salary/Compensations

• $94K - $158K

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation, sick days, and holidays

About the Company

• Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups.
• Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve.
• We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
• With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.
• This means investing in talent, technologies, and tools that empower you to own your career.

Equal Opportunity

• We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.
• We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.