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About the Role

This is a rare opportunity to join The Gym Group as a Senior Digital Product Designer, working at the heart of a cross-functional product team to shape the end-to-end digital experience for over a million members. You will own the full design process - from research and discovery through to delivery and optimisation - and have real influence over what gets built and why.

Responsibilities

• Leading continuous discovery alongside Product and Engineering, using research, data and customer insight to identify the right problems and shape product direction.
• Planning and conducting user research - interviews, usability testing, surveys and behavioural analysis - to build a clear, evidence-based picture of member needs.
• Designing end-to-end member experiences across web and app, from early concepts and service blueprints through to polished, accessible UX and UI.
• Prototyping and testing ideas early to validate hypotheses, reduce risk and keep teams focused on meaningful outcomes rather than assumed solutions.
• Collaborating closely with the wider Product Design team to evolve the Design System, maintain quality standards and build a culture of constructive critique and shared learning.
• Using analytics and experimentation tools (including GA4, Contentsquare and HEAP) to evaluate live experiences and identify opportunities for continuous improvement.
• Facilitating workshops and collaborative sessions that bring together Product, Engineering, Marketing, Operations and other stakeholders to align on problems and solutions.
• Championing customer-centred thinking across TGG, helping teams move from a focus on features to a focus on problems, learning and measurable impact.

Requirements

• A strong portfolio demonstrating end-to-end product design work - including research-led discovery, service or journey design, and high-quality UX and UI across digital products.
• Proven experience working across the full product lifecycle in a multidisciplinary agile team, including genuine ownership of research, design and delivery.
• Confidence using qualitative and quantitative research methods to understand user needs and translate insight into clear product decisions.
• Proficiency with Figma and collaboration tools such as Miro, plus working familiarity with analytics platforms like GA4, Contentsquare or HEAP.
• Solid knowledge of accessibility standards, inclusive design principles and practical experience working with or contributing to a Design System.
• Strong communication and facilitation skills, with the ability to present design rationale clearly and influence stakeholders using evidence.

Skills

• Figma
• Miro
• GA4
• Contentsquare
• HEAP
• Accessibility standards
• Inclusive design principles
• Design System
• Communication
• Facilitation

Location

• Hybrid
• Clapham Junction
• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• Senior

About the Company

• We're not like any other gym company; we are The Gym Group, a place where you can #BeYouWithUs and perform to your absolute best.
• We are successful; by membership we're the 2nd largest gym business in the UK and the 4th largest in Europe.
• We hire people with real passion, positivity and enthusiasm which motivates and inspire those around them.
• We actively invest in our employees; it's so important to us that our people can thrive in our environment and can make the most of the flexibility and support we offer to all of our teams.

Equal Opportunity

• At The Gym Group we are passionate about creating an inclusive environment where everyone feels welcome, valued and able to be themselves.
• We actively encourage applications from people of all backgrounds, identities and experiences.
• If you need any adjustments to support your application or interview, please let us know - we are happy to help.
• If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to recruitment@thegymgroup.com or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you.
• We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment.
• We want this to be a match that works for you as much as for us!