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About the Role
The AVP – Protect, Customer Onboarding & Identity Management role is responsible for developing and deploying customer identity solutions and strategy, providing product group ownership of the Solution Train operating in TD Scaled Agile for the US and CAN.
Responsibilities
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling disciplinary actions.
- Oversees all identity products/solutions as significant sub-components of Fraud Threat Management organization; mobilizes team & ensures executive alignment; custodian of Enterprise Protect Identity Business Plan & Roadmap.
- Develops, articulates, and enhances strategic vision for customer identity proofing as a foundation for self-serve and assisted channels.
- Progresses and maintains a TD Customer Identity strategy, including customer engagement and value creation opportunities.
- Centralized ownership of TD's Identity solutions, run as a product with defined PODs to develop and maintain core capabilities.
- Strong interface with LOBs/Channels to ensure roadmap alignment.
- Identifies and creates visibility of organizational authentication risk.
- Drives an adoption strategy to ensure standard authentication consumption vs building tactical / bespoke solutions.
- Develops and maintains talent and career development for all of CIAM.
- Leverages deep subject matter expertise to develop and execute efficient and effective customer onboarding strategy that minimizes net losses for the Bank while providing a superior UX.
- Works closely with key business leaders and direct reports to optimize TDBG's resources and leverage TD's operating model to maximize efficiency, effectiveness and scale and innovation.
- Owns the journey vision, product roadmap and objectives that aligns the team around delivery goals.
- Responsible for the Product vision and strategy and ensuring it adapts to changing customer preferences and the competitive landscape.
Requirements
- 10+ years of relevant experience in the Customer Authentication and Identity domain.
- Proven technical abilities, understanding, and developing complex technical solutions with a deep understanding of the identity and authentication ecosystem.
- Strong business acumen, identifying and developing Identity and opportunities which align to LOB roadmaps.
- Entrepreneurship/Engineering mindset, track record of driving and delivering innovative ideas in a fast-paced environment.
- Strong relationship management, ability to form strong relationships with senior leaders and build trust.
- Proven business and financial acumen.
- In-depth knowledge of relevant banking and regulatory rules and policies.
- Organizationally astute, with superior influencing, collaboration, and communication skills.
Skills
- Customer Authentication
- Identity Management
- Product Ownership
- Scaled Agile
- Fraud Threat Management
- Roadmap Development
- Customer Identity Proofing
- Authentication Risk Identification
- Talent Development
- Customer Onboarding Strategy
- User Experience (UX)
- Resource Optimization
- Product Vision
- Strategic Planning
Location
- Toronto, Ontario, Canada
Work Type
- Full-time
Experience Level
- 10+ years
Education Level
- Bachelor's degree required
- Graduate degree preferred
Salary/Compensations
- $160,000 - $200,000 CAD
- Eligible for a discretionary variable compensation award
- Base pay may vary based on candidate's skills, experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Benefits
- Discretionary variable compensation award
- Growth opportunities
- Skill development
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Training programs
- Online learning platform
- Mentoring programs
About the Company
- TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
- TD strives to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
- Over 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
- TD is deeply committed to being a leader in client experience.
- TD believes that all colleagues, no matter where they work, are client facing.
- Together, TD is reimagining what banking can be for clients, colleagues and communities.
Equal Opportunity
- TD is committed to providing fair and equitable compensation opportunities to all colleagues.
- We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
- Here at TD, we hire and develop the best.
- Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.