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About the Role

We are seeking a ServiceNow Developer for our Information Technology team. You will integrate, maintain, configure, and develop ServiceNow environments, supporting daily operations and exploring opportunities for platform growth and improvement.

Responsibilities

• Support upgrades to the latest release of ServiceNow application in a timely manner with minimal or no disruption to our customers.
• Ensure accurate environment management processes are being followed, and proper scripting standards are being met, while identifying system deficiencies and recommending solutions.
• Participate in ongoing production and end user support and open incidents with vendors and drive issues to closure.
• Partner with other team members to develop solutions and handle enhancements through the Agile or Waterfall project methodology.
• Maintain and continuous improvement of the processes, standards, policies, and tools.
• Deliver training to follow employees, IT staff and team members on the functionality of ServiceNow.
• Conduct code review for the application development team and provides demos and performs proof of concepts on new functionality.
• Collaborate with process owners to develop and customize ServiceNow application solutions and facilitate the rollout of new applications and modules.
• Provide design solutions and timelines on development and develop and maintain design documents.
• Collaborate and assist the ServiceNow Product Manager in managing and leveraging our ServiceNow development partner.
• Take ownership and accountability for clients’ business needs, driving to solutions while working creatively and analytically in a problem-solving environment to keep the project team on schedule and on budget, and proactively troubleshooting any issues that arise.

Requirements

• A minimum of five (5) years of overall ServiceNow experience, including three (3) plus years of ServiceNow application development, with demonstrated proficiency in building workflows, dashboards, and reports, as well as analyzing platform requirements, presenting solutions, and driving end-to-end development.
• At least three (3) years’ experience working with ServiceNow and delivering solutions for IT Service Management and IT Operations function
• ServiceNow credentials such as Certified Implementation Specialist or Certified Application Developer.
• At least five (5) years’ experience with JavaScript, XML, HTML and Jelly Scripting
• Proficient in current methodologies (SCRUM, Kanban, Waterfall) with excellent time management skills to thrive in fast-paced, dynamically changing environments.
• Effective communication skills and be comfortable working in large groups, with advanced proficiency across the Microsoft suite (Outlook, PowerPoint, Excel, Word, Visio, SharePoint).
• Strong understanding of Enterprise Service Management frameworks (ITIL, DevOps, LEAN) – with ITIL Foundations Certification (v3/v4) considered an asset
• Deep integration expertise with web services (SOAP, WSDL, REST, APIs) and ServiceNow tools (Integration Hub, Flow Designer), combined with a strong understanding of Service-Oriented Architecture (SOA) and UI/UX concepts.
• Hands-on experience crafting update sets, promoting and testing through multiple instances into production, and building custom applications using App Studio.
• Solid ability to adapt to new technologies and evolving customer/business requirements; thrive working independently or in a team environment, with excellent analytical and creative problem-solving skills, and a desire to mentor and share ServiceNow knowledge and experience.

Skills

• ServiceNow
• JavaScript
• XML
• HTML
• Jelly Scripting
• SCRUM
• Kanban
• Waterfall
• Microsoft Suite (Outlook, PowerPoint, Excel, Word, Visio, SharePoint)
• Enterprise Service Management frameworks (ITIL, DevOps, LEAN)
• Web services (SOAP, WSDL, REST, APIs)
• Integration Hub
• Flow Designer
• Service-Oriented Architecture (SOA)
• UI/UX concepts
• App Studio

Location

• Remote

Work Type

• Full-time

Experience Level

• 5+ years overall ServiceNow experience
• 3+ years ServiceNow application development
• 3+ years working with ServiceNow and delivering solutions for IT Service Management and IT Operations function

Education Level

• Certified Implementation Specialist or Certified Application Developer
• ITIL Foundations Certification (v3/v4) considered an asset

Salary/Compensations

• $96,800 to $113,800

Benefits

• Opportunities to learn and master skills
• Comprehensive & Holistic Care (Total Rewards program)
• Flexible work arrangements
• Comprehensive benefits
• Wellness incentives
• Defined benefit pension plan
• A lively environment where creativity and open communication thrive

About the Company

• At CAAT, we’re passionate about what we do.
• We are one of the fastest-growing pensions in the country.
• We challenge the status quo, making a real impact on the hundreds of employers we serve.
• Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life.
• We believe innovation, passion, and purpose are ingredients for a great work environment.
• We’re committed to attracting and keeping great talent.
• When you work with CAAT, you’ll enjoy: Opportunities to Build a Better You.
• We never stand still. As we grow, so do you.
• Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness.
• From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive.
• It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
• If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you.
• Learn more about us by visiting www.caatpension.ca/careers

Equal Opportunity

• No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.
• DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.
• CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
• Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.
• Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.