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About the Role

The Transport Porter will deliver a safe, caring, and efficient service for patients being transported within Imperial core hospital sites. This role is crucial for managing the day-to-day movement of patients, aiming to reduce site time for ACA's and streamline collections and drop-offs. The position focuses on improving patient flow by assisting with patient movement, emphasizing timeliness, infection prevention, high-quality care, and safety.

Responsibilities

Assist in the day-to-day running of the service, particularly patient flow.
Take direction and priority patient movements from the hospital site team.
Consolidate collection points for road crews, moving patients to transport or discharge lounges.
Assist in loading/unloading patients from ambulances and transporting them to/from appointments.
Complete full takeover/handover in line with training.
Provide real-time handover and contact made times to the hospital site team via radio.
Record real-time handover and contact made times.
Accurately report any concerns, including safeguarding, in line with current policies.
Conduct onsite patient risk assessments to determine booking suitability.
Handle informal complaints or issues, de-escalating or escalating as appropriate.
Attend meetings with the Patient Liaison Manager to review patient collection and book ready times.
Ensure tasks contribute to performance targets and proactively find solutions.
Undertake patient-facing duties, assisting crews with patient movements and manual handling.
Assist patients to vehicles and to/from wards/departments, including comfort breaks.
Maintain links with hospital teams to support positive working relationships and collaboration.
Perform ad-hoc duties within skill base as required by the Company.
Be responsible for own personal and professional development, including statutory and mandatory training.
Attend and actively participate in Company refresher training.
Implement and adhere to statutory regulations and organizational policies and procedures.
Demonstrate commitment to Company values, integrity, and professionalism.

Requirements

Full UK Manual Driving Licence.
No more than 6 points on your licence.
Knowledge of legal and regulatory requirements of CCG authorisation.
Knowledge of health and safety standards.
Excellent verbal and written skills.
Ability to work within a multi-professional team and develop team working.
IT skills (Microsoft Office).
Demonstrate high levels of emotional intelligence.
Ability to listen and document feedback concisely and without bias.
Excellent time management and organisational skills.
Physically fit to carry out manual handling duties.
Able to work under pressure and cope with change and conflicting priorities.
Willingness to travel across regions.
Model professional behaviours.
Engaging and positive personality.
Uphold Company values: Kind, Inclusive, Accountable, Adaptable.
Undertake duties in compliance with Company policies and procedures.
Familiarise with methods for raising concerns (e.g., Freedom to Speak Up, Whistleblowing).
Report incidents and near misses in a timely manner.
Be aware of responsibilities under the Health and Safety at Work Act 1974 and Company policies.
Maintain safe working practices and environments.
Adhere to confidentiality duties regarding Company, staff, patient, and third-party information.
Follow Company infection prevention and control (IPC) policies and procedures.
Use personal protective equipment (PPE) in accordance with policy.
Challenge non-compliance with IPC policies immediately.
Take responsibilities for safeguarding and promoting the welfare of children and adults.
Access safeguarding training and seek guidance when needed.
Complete DBS disclosure if required, in line with policy.

Skills

Patient transport
Patient flow management
Infection prevention
High-quality care delivery
Safety focus
Communication with patients, relatives, carers, colleagues, and external agencies
Liaising with clinical and non-clinical staff
Customer service
Risk assessment
Complaint handling
De-escalation
Performance target achievement
Manual handling
Teamwork
Time management
Organisational skills
Working under pressure
Coping with change
Coping with conflicting priorities
Professionalism
Positive attitude
IT skills (Microsoft Office)
Verbal skills
Written skills
Emotional intelligence
Listening skills
Concise documentation
Unbiased feedback documentation

Location

Charing Cross Hospital

Work Type

Full-time
45 hours per week

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

£14.80 per hour

Benefits

Not specified

About the Company

The Company is committed to delivering seamless, high quality, safe healthcare for all.
The Company values are Kind, Inclusive, Accountable, and Adaptable.
The Company operates smoke-free zones in all premises and NHS Trusts.

Equal Opportunity

We believe that equal opportunity and diversity is vital to the success and an essential prerequisite to the achievement of its goals in delivering seamless, high quality, safe healthcare for all, which is appropriate and responsive to meeting the diverse needs of individuals.
In working to achieve our goals, it is important that staff and users are treated, and treat others, equitably, with dignity and respect, and are involved and considered in every aspect of practice and changes affecting their employment or health care within the Company.