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About the Role

The Thrift Store Associate is a fast-paced production role responsible for receiving donations and preparing them for sale. The role includes sorting, tagging, pricing, and preparing merchandise for the sales floor. The position requires the ability to stand for extended periods and to lift, push, and pull up to 50 pounds while working with a high volume of inventory. Maintaining stockroom organization, ensuring quality control, and following safety standards are essential to success in this role.

Responsibilities

Sort, grade, and inspect donations for quality and condition.
Tag and price merchandise according to company standards, meeting production goals per hour.
Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures.
Organize and separate items for e-commerce and clearance departments, accurately labeling all goods.
Follow safety procedures and operational guidelines to maintain a clean and secure work environment.
Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized.
Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks.
Perform other duties as assigned to support the store team and broader organizational goals.

Requirements

Ability to provide friendly, respectful service to a diverse donor and customer population.
Ability to follow safety procedures and operational guidelines.
Comfortable performing physical tasks, including lifting, sorting, and standing for extended periods.
Basic communication and teamwork skills.

Skills

Customer service
Donation processing
Retail
Warehouse environments
Teamwork

Location

Wappinger Falls, New York

Work Type

Full-Time

Experience Level

Prior experience in customer service, donation processing, retail, or warehouse environments is a plus.

Education Level

High school diploma or equivalent preferred.

Benefits

Generous time off policy
Health, wellness, and financial resources
Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance
Retirement matching programs and contributions
Transit and commuter benefit

About the Company

Goodwill Greater New York and Northern New Jersey believes that the power of work and sustainable fashion is how we unlock the good in our communities.
For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey.
We believe that diversity drives innovation and strengthens our workplace.
We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.
We welcome applicants of all backgrounds, identities, experiences, and abilities.
We believe in creating space for everyone to do their best work and have individual and collective impact.
We believe in challenging the status quo and setting ambitious goals in the name of doing more good.
We believe that being your best self and helping others do the same is how we bring our mission alive.

Equal Opportunity

We welcome applicants of all backgrounds, identities, experiences, and abilities.
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.