Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

You will take responsibility for a portfolio of Medium-Enterprise sized and high-profile retailers with a global presence. Acting as the main point of contact for these retailers, you will be accountable for providing them a best-in-class service, whilst maximising commercial opportunity and end-customer experience. There will be a high volume of exposure to all areas of our business, with the autonomy to drive strategy which will positively impact our operation.

Responsibilities

Show strong commercial acumen to negotiate with and influence key stakeholders during contract negotiations.
Lead cross-functional workstreams, acting as the ambassador within the Client Success team.
Bring the voice of the customer into the business and influence projects and priorities with a customer lens.
Be the key point of contact for a portfolio of clients, ensure smooth day-to-day running raising, resolving or escalating issues as appropriate.
Set the strategy for the portfolio of clients, ensure all business areas are clear on deliverables and relentlessly chase down results.
Confidently monitor and proactively improve the commercial standing of the client portfolio, through analysing trends and capitalising on revenue opportunities and areas of potential exposure.
Undertake project management of key client initiatives, ensuring present and future client requirements are known and internal resources are allocated to support.

Requirements

Senior Account Management and client-focused solutions experience.
Logistics or SaaS Sector experience is essential.
Expert knowledge of the ecommerce market, with knowledge of the returns sector.
Prior experience using tools such as Hubspot and Asana is preferable.
Ability to manage multiple projects and relationships simultaneously.
Proven track record of analytical and problem-solving skills, with a customer-centric approach to resolutions.
Strong commercial acumen and negotiation skills with demonstrable skills in identifying and capitalizing on revenue growth opportunities whilst mitigating areas of exposure.
Experience with AI and related qualifications are desirable.

Skills

AI
Analytical skills
Client-focused solutions
Commercial acumen
Customer-centric approach
Ecommerce market knowledge
Hubspot
Logistics sector experience
Negotiation skills
Problem-solving skills
Project management
Returns sector knowledge
SaaS sector experience

Location

United Kingdom
Remote

Work Type

Permanent
Full-time
Remote

Experience Level

Senior

Salary/Compensations

Salary range to be shared prior to interview stage

Benefits

24 days’ annual leave plus public holidays
Additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days)
Extra day off on your birthday
BUPA Private health insurance

About the Company

We are ZigZag - the world’s most connected post-purchase and returns network.
We are an award-winning eCommerce returns and post purchase specialist, founded in 2015.
With over 250 team members across the UK, Bulgaria, France, Portugal, Germany, and Spain, we are continually innovating the after-checkout experience for our retailers by reducing cost and complexity, driving sustainability, and fostering customer loyalty.
Our SaaS platform provides access to over 3,000 carrier lanes across 170 countries, supporting over 1,100 retailers including The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, Photobox, Carrefour, Lands’ End and DHL.
Our culture is built on three core values: Start-up Spirit, Human Heart, and a Grown-up Mindset.
Everyone plays a role in shaping our culture through how we communicate, support one another, and celebrate success.
Being a ZigZagger means taking ownership, bringing curiosity and energy to everything you do, showing resilience when challenges arise, and leading with care by putting “we before me.” You’ll use sound judgment, stay open to new perspectives, and continuously look for ways to learn, grow, and improve.

Equal Opportunity

In line with the EU Pay Transparency Directive, we are committed to transparency and will share the salary range for this role prior to the interview stage.
A diverse and inclusive workplace where everyone feels a sense of belonging is a priority, and applications are welcomed from people of all backgrounds and experiences.
Reflecting how we live our own values of meritocracy over hierarchy, even if not every requirement is met, interest in the role is encouraged.
Hiring focuses on people as well as skills—if this opportunity resonates, you’re encouraged to apply and bring your unique perspective.