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About the Role

The Deposit Operations Associate supports day-to-day deposit and payment operations, including Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management, reconciliations, and account maintenance. The role also supports procedure management, system testing, operational reporting, vendor coordination, and continuous process improvement initiatives. This position serves as a subject matter expert in deposit operations and electronic payment processing while helping ensure operational accuracy, regulatory compliance, strong internal controls, and an exceptional member experience.

Responsibilities

Performs ACH, wire transfer, RTP, deposit, and related payment processing activities including transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing.
Accountable for assigned processes and accurately completing these functions, within expected time frames, and within acceptable service level standards set by Management.
Monitors activity, tracks transactions, and validates data using reports and logs. Escalates issues appropriately.
Identifies and recommends process improvements that enhance operational efficiency, strengthen controls, improve service quality, and reduce operational risk. Participates in systems testing, implementation activities, reporting enhancements, and operational readiness reviews.
Provides support and assists other business units with internal and external member requests.
Maintains broad operational knowledge and serves as a departmental backup as needed. Provides occasional support for fulfillment operations, document imaging, mail processing, and notary services as business needs require.
Maintains and updates assigned procedures, operating documentation, and policy sections. Recommends enhancements that support operational efficiency, accuracy, risk management, and regulatory compliance.
Collaborate with members, vendors, business partners, and internal departments to resolve operational issues, support payment processing activities, and improve service delivery. Participates in projects involving system updates, implementations, testing, and operational enhancements.
Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc.
Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
Performs additional duties as required.

Requirements

Competent and able to learn quickly.
Highly detail-oriented.
Comfortable working with many different systems.
Worked in a financial institution setting, primarily in back-office transaction processing.
Strong analytical and problem-solving skills.
Ability to identify opportunities that improve efficiency, controls, service quality, and the member experience.
Exposure to process automation, RPA technologies, and AI-enabled workflow tools is preferred and may provide future development opportunities within the Operations team.
Works under minimal supervision following established guidelines and procedures exercising some independent judgment.
Action-oriented, self-motivated, and creative while being highly functional.
Bachelor’s Degree preferred or minimum of two years of experience in deposit operations, ACH processing, wire transfers, payment operations, disputes, or related back-office banking or credit union functions.
Notary Public commission preferred.
Exposure to process automation, workflow optimization, AI-enabled operational tools, or robotic process automation (RPA) technologies is preferred but not required.
Working knowledge of operational rules, regulations, and procedures governing deposit operations, ACH processing, wires, disputes, account maintenance, and transaction processing activities within a financial institution.
Excellent problem-solving, organizational, analytical, verbal and written communication skills.
Must be able to multi-task.
Strong decision making and time management skills with the ability to manage multiple projects/duties.
Trustworthy with the ability to maintain highest level of integrity and trust.
Proficiency in Microsoft Office products, specifically Outlook, Word and Excel.
Stable internet connection with speeds high enough for video conferencing and screen sharing.
Smartphone with current iOS/Android OS.
Prolonged periods sitting at a workstation and working on a computer.
Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone.
U.S. work authorization is required.
Must uphold Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.

Skills

Deposit operations
Payment processing
Real Time Payments (RTP)
ACH processing
Wire transfers
Exception processing
Dispute management
Reconciliations
Account maintenance
Procedure management
System testing
Operational reporting
Vendor coordination
Process improvement
Analytical skills
Problem-solving skills
Process automation
RPA technologies
AI-enabled workflow tools
Microsoft Office Suite (Outlook, Word, Excel)

Location

Purchase, NY

Work Type

Onsite

Experience Level

Minimum of two years of experience in deposit operations, ACH processing, wire transfers, payment operations, disputes, or related back-office banking or credit union functions.

Education Level

Bachelor’s Degree preferred

Salary/Compensations

$21.00 - $25.00 per hour

Benefits

Excellent health insurance packages with a Health Reimbursement Account option
Life, AD&D, Short-Term Disability and Travel Insurance
401k plan with company match dollar for dollar up to 6 percent*
Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
Monthly stipend for wellness activities and mental health*
Tuition reimbursement
Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
Bonus/commission plan for qualifying roles
Employee perks (including mortgage discounts!)
PTO purchase and sell-back programs
Rewards and peer recognition programs

About the Company

Quorum Federal Credit Union is a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to its members.
Thrives on collaboration and recognizes outstanding performance.
Ideal workplace for self-motivated individuals committed to organizational success and eager to join a dynamic team of professionals.
Best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth.
Culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel.
Forward-thinking team.

Equal Opportunity

Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.
Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.