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About the Role

Your mission as a CX Researcher will be to uncover and analyze the diverse needs and workflows of business customers, focusing on the entire customer experience. Your insights will directly influence strategy, products, and interactions.

Responsibilities

• Plan and conduct qualitative and quantitative research methods (interviews, usability tests, surveys, contextual inquiries).
• Analyze usage behaviors and requirements of business customers across different industries.
• Develop personas, customer journeys, and usage scenarios based on your insights.
• Translate research findings into clear, actionable recommendations for product teams, design, marketing, and business stakeholders.
• Take an active role in stakeholder management: present results, facilitate workshops, and bring the research perspective into decision-making processes.
• Collaborate closely with product management, UX/UI design, marketing, and sales to shape holistic, user-centered solutions.

Requirements

• Extensive experience in UX/CX Research, User Research, or Customer Insights with full end-to-end responsibility for projects — from planning to execution and presentation.
• Confident in a broad range of qualitative and quantitative methods; skilled at combining data, identifying patterns, and deriving actionable insights.
• Ensure research drives impact, from translating insights into clear recommendations to supporting implementation and measuring results.
• Proven track record in B2B research, ideally in financial services or other complex industries.
• Familiarity with the full product lifecycle, from early concepts to prototypes, collaborating closely across teams.
• Excellent skills in presenting, facilitating workshops, and aligning diverse stakeholders in both German and English.

Skills

• Qualitative research methods
• Quantitative research methods
• Usability testing
• Surveys
• Contextual inquiries
• Data analysis
• Persona development
• Customer journey mapping
• Stakeholder management
• UX/UI design collaboration
• Product lifecycle understanding
• Presentation skills
• Workshop facilitation
• German language proficiency
• English language proficiency

Experience Level

• Extensive experience in UX/CX Research, User Research, or Customer Insights

Benefits

• Team spirit
• Community support
• Opportunities for personal development
• Celebration of success

About the Company

• DKB Code Factory serves a diverse range of business clients, offering solutions from complex financing to digital payment and liquidity.
• Team spirit is essential, characterized by open communication, mutual support, and shared success.

Equal Opportunity

• Encourages applications even if qualifications do not align perfectly.