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About the Role

The People Team is key to attracting and retaining the very best people with the highest level of skills and capability to develop our business. Reporting into the Head of Finance, you will manage 10x People Operations and be responsible for the compliant administration of our People policies and processes.

Responsibilities

• Manage core People lifecycle processes including supporting the process of new joiners, absence management, leavers, employee changes and monthly payroll management as well as general HR-ticket enquiries.
• Collaborate with the wider People team across Partnering, Recruitment and with Finance to ensure efficiency and effectiveness in all employee and payroll processes.
• Lead the end-to-end monthly payroll delivery across both UK and Australia leading and providing oversight, guidance and coaching to our People Operations specialist in managing the monthly payroll process and external payroll provider, ensuring accuracy and timeliness.
• Manage and coordinate a third-party payroll provider ensuring service levels, data accuracy, responsiveness and value for money.
• Manage the relationship with our Employer of Record (EOR) and ensure compliance in new and existing jurisdictions.
• Act as an escalation point for payroll issues and complex queries, ensuring prompt resolution and a high-quality employee experience.
• Maintain clear payroll governance, controls, documentation and audit trails across all jurisdictions.
• Lead the planning, coordination, and execution of People Team audits, ensuring continuous compliance across organizational processes and systems.
• Maintain year-round readiness for external assessments by monitoring controls, identifying gaps, and driving remediation activities.
• Support the development, governance, and ongoing maintenance of Global People Policies, ensuring alignment with local employment laws, regulations, and best practices.
• Management of our employee benefits and the administration of our UK Pension scheme
• Review People processes to identify opportunities to improve effectiveness, efficiency, controls and scalability as the organisation grows
• Communicate effectively with business leaders and stakeholders to inform and educate on People strategy and policies, including promotion of self-serve opportunities and education, improve HR presence, empower managers and remove obstacles

Requirements

• A proven track record in a People/HR Operations role and a solid understanding of what good looks like in People and payroll processes.
• Experience in effective management of a third-party payroll provider to achieve the best outcome and service levels, and experience in coordination, issue resolution and service oversight.
• A proven track record in process improvement and use of automation to reduce manual inputs and improve efficiency within payroll and other people operations processes.
• Solid understanding of UK payroll compliance, employment taxes and statutory wage and reporting requirements.
• Strong attention to detail, with a strong control first approach and high focus on accuracy and compliance, and ability to manage and deliver to deadlines.
• Experience in managing and coaching team members effectively.
• Continuous improvement mindset and eagerness to lead process and control improvements. Strong curiosity and a willingness to challenge the status quo while maintaining a collaborative approach.
• Experience of HR case management and best practice solutions, with the ability to identify risks in employment related tax and legal matters should they arise.
• Hands-on experience with modern HR systems (experience with Hibob preferred)
• Excellent interpersonal, facilitation, communication, and consulting skills including the ability to effectively interact with and influence internal and external stakeholders
• Basic excel skills to enable clear documentation of payroll related calculations and other matters.
• Understanding of Australian payroll compliance, state employment taxes and state and federal reporting requirements

Skills

• People Operations
• Payroll Management
• HR Policies and Processes
• Compliance
• Systems Administration
• Team Leadership
• Third-Party Vendor Management
• Customer Service
• Process Improvement
• Automation
• UK Payroll Compliance
• Employment Taxes
• Statutory Wage Reporting
• Attention to Detail
• Accuracy
• Deadline Management
• Coaching
• Continuous Improvement
• HR Case Management
• Risk Identification
• Interpersonal Skills
• Facilitation Skills
• Communication Skills
• Consulting Skills
• Stakeholder Management
• Excel Skills
• Australian Payroll Compliance

Location

• London

Work Type

• Remote-enabled
• Hybrid

Experience Level

• Mid-level

Benefits

• 25 days of holiday in addition to Bank/Public Holidays (with the option to swap some public holidays for alternative dates such as Diwali or Eid)
• 1 day off on or around your birthday
• 4 wellbeing days (1 additional paid day off per quarter, aimed at supporting you to maintain your personal wellbeing)
• Remote enabled working
• Enhanced parental policies, including time off for fertility treatment
• Regular social gatherings and affinity groups
• Work from anywhere outside your typical working location – up to 4 weeks a year
• Career progression and learning pathways
• 1 paid volunteering day a year
• Sabbatical leave
• Options pool
• Private health insurance, with the option to add your family
• Pension scheme
• Enhanced company sick pay
• Life Assurance
• Income Protection
• Subscription to Headspace wellbeing app
• Flexible benefits via salary sacrifice

About the Company

• We’re transforming the financial industry with our cloud-native core banking platform.
• 10x's platform powers global banks and financial institutions including Chase UK, Old Mutual and Westpac.
• We offer a diverse, global community that thrives on innovation and collaboration.
• Tackling exciting challenges with the utmost integrity, we aim to make a positive impact through our work for our clients, their customers and the communities we work in.
• We are driven by the belief that whatever we do as a business has to be done in the right way. Our three core values of: Transformation, Integrity and Impact support this.
• Discover what life is like at 10x over on Instagram and find out what the company is up to on LinkedIn.
• We recognise that a better work/life balance can improve people’s motivation, performance and overall wellbeing.
• We also know some work is done better at home and some is done better in the office, and that a one-size-fits-all approach doesn’t enable high performance.
• This role has an office attendance requirement of approx. 2 days per month, in agreement with your line manager.
• Additionally, everyone comes together at our quarterly 10x Together Days to collaborate, align on strategy, and socialise.
• As all employees are employed on London-based contracts, commuting costs to the office are covered by employees and not by 10x.

Equal Opportunity

• At 10x, we are passionate about our people and are committed to fostering a more diverse and inclusive culture.
• We are building a community where every 10xer can bring their authentic self to work and feel empowered to reach their full potential.
• Our many employee networks help amplify this vision.
• Alongside assessing technical capabilities to do the role, our assessment process will identify what you can uniquely bring to our 10x teams, and the potential you have to thrive here.
• Common to every role that 10xers perform, are 3 core competencies that we look for in our future 10xers – Business Impact, Change Driver & Delivery Excellence.
• We are committed to ensuring all job applicants are treated equally and fairly and encourage applicants of all ethnicities, race, religion, sex, sexual orientation, gender identity, family or parental status, age, neurodiversity or disability status.
• We recognise not everyone is the same. In fact, we embrace difference. If you require any form of accommodation during the interview process, please tell us so we can make arrangements to support. Any information that you provide will be recorded and maintained confidentially.