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About the Role

Policy Expert is a forward-thinking business that leverages proprietary technology and smart data to offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. As a Compliance Leader (Advisory & Oversight), you will play a central role in providing advisory support and independent oversight across the business, working in close partnership with the Group Head of Compliance and acting as a key bridge between the Compliance team and the wider business. This is a broad, high-impact role requiring both technical expertise and strong advisory capability. You will be responsible for providing regulatory advice, supporting the business in embedding compliance into day-to-day operations, and ensuring that risks identified through monitoring and oversight are effectively resolved. You will line manage 1 direct report, providing coaching and support to develop their advisory and technical capability, while maintaining a strong personal focus on delivering high-quality compliance advice and oversight. This role offers significant exposure to senior stakeholders and the opportunity to actively shape the evolution of the second-line compliance function.

Responsibilities

Provide pragmatic, proportionate compliance advice to senior stakeholders
Embed a “compliant by design” approach across products, pricing, and customer journeys
Support decision-making by balancing regulatory requirements with commercial objectives
Act as a trusted advisor across key business areas
Partner with compliance leadership to ensure you, and your team, remain abreast of ongoing regulatory developments
Support the business in preparing for and responding to regulatory engagement and audits
Provide advisory input and independent oversight on key regulatory initiatives, including vulnerable customer frameworks, Consumer Duty embedding and outcomes monitoring, and pricing / fair value enhancements
Provide oversight and challenge to ensure regulatory change is effectively embedded and sustained, not just implemented
Work closely with our third-party providers to ensure issues identified are understood, prioritised, and effectively remediated
Provide challenge to the business where progress is insufficient
Ensure clear accountability for actions and outcomes
Line manage and support the development of 1 direct report within the Compliance team
Support regulatory interactions, audits and reviews
Contribute to Governance forums and senior reporting
Support horizon scanning and carry out regulatory impact assessments where required

Requirements

Experienced compliance professional with strong generalist knowledge and the ability to operate at both a strategic and hands on level
Comfortable working in a fast-paced, evolving environment and enjoy partnering with the business to deliver practical solutions
Bring confidence, pragmatism and leadership – alongside a clear focus to deliver good customer outcomes
Strong experience within a compliance role in general insurance
Broad understanding of FCA regulation and conduct risk
Experience delivering regulatory change and business transformation
Ability to engage, influence, and challenge senior stakeholders
Strong commercial awareness and pragmatic mindset
Experience developing or managing people
Ability to operate with autonomy and support senior leadership
Professional qualification (ICA / CISI or equivalent)
Experience with Consumer Duty implementation (Desirable)
AI implementation and uses (Desirable)

Skills

Compliance
Advisory
Oversight
Regulatory Advice
Risk Management
Stakeholder Management
People Management
Commercial Awareness
FCA Regulation
Conduct Risk
Regulatory Change
Business Transformation
Consumer Duty
AI Implementation

Location

London

Work Type

Hybrid

Experience Level

Senior
Experienced

Education Level

Professional qualification (ICA / CISI or equivalent)

Benefits

Pension contributions matched up to 7%
Private medical & Dental cover
Learning budget of £1,000 a year
Study leave
Enhanced maternity & paternity
Travel season ticket loan
Access to a wide selection of London O2 events
Use of a Private Lounge
Employee Wellbeing Programme

About the Company

Policy Expert is a forward-thinking business that loves to get things done.
Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.
Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013.

Equal Opportunity

We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment
At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.