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About the Role
Verisk's Specialty Business Solutions (SBS) is seeking an experienced Head of Account Management / Director of Account Management to lead and shape the Account Management function. This senior leadership role involves setting the direction for customer relationship management and growth, leading a team of Account Managers, and influencing customer experience and commercial performance. You will establish the strategy, operating model, standards, and a high-performance culture for account management, while collaborating with Sales, Product, Service Delivery, Support, Professional Services, and Marketing to align teams around customer priorities.
Responsibilities
- Lead and shape the Account Management function.
- Set the direction for how SBS manages and grows customer relationships.
- Lead a team of Account Managers.
- Influence customer experience and commercial performance.
- Create a structured, consistent, commercially strong account management organization focused on customer outcomes.
- Shape the Account Management strategy and operating model across SBS.
- Establish standards and ways of working for the function.
- Build a high-performance culture.
- Operate at a senior level across the wider Commercial organization.
- Partner closely with Sales, Product, Service Delivery, Support, Professional Services, and Marketing.
- Connect teams around customer priorities.
Requirements
- Experienced Head of Account Management / Director of Account Management.
- Ability to balance people leadership, customer advocacy, and commercial performance.
- Desire to leave a lasting mark on how a function operates.
Skills
- Account Management
- Leadership
- Customer Relationship Management
- Commercial Strategy
- Team Leadership
- Customer Advocacy
- Commercial Performance Management
- Cross-functional Collaboration
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior Leadership
- Experienced
Salary/Compensations
- Competitive compensation package aligned with market benchmarks and individual experience.
- Eligible roles may include a range of incentive opportunities.
Benefits
- Medical coverage
- Life insurance
- Pension plans
- Paid time off
- Wellness initiatives
- Fitness programs
- Team-building activities
About the Company
- Verisk is a global leader in data, analytics, and technology, helping organizations make better decisions in complex and critical industries.
- Verisk's Specialty Business Solutions (SBS) provides technology and business solutions to the specialty insurance market.
- For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle.
- Verisk is a leading strategic data, analytics, and technology partner to the global insurance industry.
- Verisk's core values are learning, caring, and results, while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets.
- Verisk is recognized as a Great Place to Work® for outstanding workplace culture in the US, UK, Spain, India, and Poland.
- Verisk has been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer.
- Verisk fosters an inclusive, people-first culture that promotes innovation, collaboration, and belonging.
- Verisk offers growth, purpose, and a people-first culture.
Equal Opportunity
- Verisk Analytics is an equal opportunity employer.
- All members of the Verisk Analytics family of companies are equal opportunity employers.
- We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
- Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.