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About the Role
Serve as the first point of contact for residents, families, visitors, and staff while supporting daily administrative operations at Harris Hill Nursing Facility.
Responsibilities
- Welcome visitors and ensure proper sign-in and sign-out procedures are followed
- Monitor facility entrances and follow building security procedures to support resident safety
- Answer and direct incoming phone calls to appropriate departments, staff, or resident rooms
- Perform administrative support tasks including typing, copying, filing, and mail distribution
- Maintain copier and office supply areas and distribute incoming faxes
- Sort and distribute resident and facility mail
- Maintain resident directories and mailing information
- Prepare door tags, reports, and other clerical documents as requested
- Assist with resident transportation and help residents enter or exit the facility when needed
- Use the facility intercom system for announcements and staff paging
- Attend required trainings and comply with facility policies and procedures
- Perform additional duties as assigned
Requirements
- High School Diploma or equivalent required
- Minimum 6 months of administrative or customer service experience required
- Healthcare or long-term care experience preferred
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Professional, dependable, and team-oriented approach
Skills
- Communication skills
- Customer service skills
- Interpersonal skills
- Organizational skills
- Attention to detail
- Multitasking
- Teamwork
Location
- Williamsville
Work Type
- Per-Diem
Experience Level
- 6 months of administrative or customer service experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $16/hour
Benefits
- Paid Time Off (PTO) for Full-Time and Part-Time
- Weekly or Same-Day Pay Options
- Health, Dental, and Vision Insurance
- Life Insurance
- Employee Referral Bonus Program
- Retirement Saving Options
About the Company
- Harris Hill Nursing Facility is a CMS 5-Star rated facility recognized for its commitment to quality care and clinical excellence.
- Part of The McGuire Group, a leader in skilled nursing and rehabilitation services throughout New York State.
- Known for its collaborative culture, strong resident relationships, and dedication to helping both residents and employees thrive.