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About the Role
Zinc is rapidly technologizing its services for candidates, recruiters, and customers. The Core Operations team ensures the business runs on trustworthy data and processes. This role specifically owns the commercial and revenue aspects, from marketing and partnerships through sales, outbound, and renewals.
Responsibilities
- Partner with Sales, Marketing, Partnerships, and Outbound to align on goals, metrics, and revenue strategy.
- Own the commercial data model, pipeline, and forecasting, establishing a consistent definition of lead, opportunity, and renewal-risk accounts across all channels, supported by real stage definitions and forecast methodology.
- Manage the renewals, upsell, and partner/outbound pipeline, including risk flagging, CS-to-sales handoff, and pipeline tracking and attribution.
- Lead ad hoc RevOps initiatives and special projects in collaboration with the Head of Ops and other Heads of.
- Manage a small analyst team as a player-coach, with the potential for team growth.
Requirements
- Revenue operations experience with a track record of running operations for a revenue function (sales, marketing, or RevOps) at a similar-stage company.
- CRM fluency (HubSpot experience preferred), with the ability to define and maintain data cleanliness standards.
- BI/reporting fluency (Sigma experience preferred), including the ability to build dashboards and perform analysis on clean data.
- People management experience, having managed at least one direct report or demonstrating clear readiness to do so.
- Influential communication skills, with the ability to collaborate effectively with Heads of and senior stakeholders to prioritize tasks without formal authority.
- Comfortable being hands-on; this is a player-coach role, not a pure people-management position.
- Ability to bring structure to ambiguity, transforming messy commercial processes into clear, ownable systems.
Skills
- Revenue operations
- CRM fluency (HubSpot)
- BI/reporting fluency (Sigma)
- People management
- Influential communication
- Hands-on approach
- Structured thinking
- Ambiguity management
Location
- Zinc - London
Work Type
- Full Time
Experience Level
- Player-coach
- Managerial experience
Salary/Compensations
- £50,000 - £55,000 / year
Benefits
- 24 days holiday + Bank Holidays + birthday off
- £1200 annual benefits allowance
- Early finish Fridays (16:00)
- Yearly company retreat abroad
- 30 days to Work from anywhere
- Enhanced Maternity, Paternity, and Adoption Leave
- Statutory pension with NEST
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
About the Company
- At Zinc, we're rapidly technologising how we serve candidates, recruiters, and customers, without eroding what makes our service genuinely good.