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About the Role

This role owns the commercial and revenue operations, focusing on the entire revenue lifecycle from marketing and partnerships through sales, outbound, and renewals. You will ensure the business runs on accurate data and efficient processes, leading a small analyst team as a player-coach.

Responsibilities

• Partner with Sales, Marketing, Partnerships, and Outbound to align on goals, metrics, and revenue strategy.
• Own the commercial data model, pipeline, and forecasting, establishing consistent definitions for leads, opportunities, and renewal-risk accounts across all channels.
• Manage the renewals, upsell, and partner/outbound pipeline, including risk flagging, CS-to-sales handoffs, and pipeline tracking and attribution.
• Lead ad hoc RevOps initiatives and special projects in collaboration with the Head of Operations and other department heads.
• Manage a small analyst team as a player-coach, with the potential to grow the team as needed.

Requirements

• Revenue operations experience with a track record of managing operations for a revenue function (sales, marketing, or RevOps) at a similar-stage company.
• CRM fluency (HubSpot experience preferred), with the ability to define and maintain data cleanliness standards.
• BI/reporting fluency (Sigma experience preferred), including the ability to build dashboards and perform analysis on clean data.
• People management experience, having managed at least one direct report or demonstrating clear readiness to do so.
• Influential communication skills, with the ability to collaborate effectively with department heads and senior stakeholders to prioritize initiatives.
• Comfortable with a hands-on, player-coach approach in the initial year.
• Ability to structure ambiguous commercial processes into clear, ownable systems.

Skills

• Revenue operations
• CRM (HubSpot)
• BI/Reporting (Sigma)
• People Management
• Influential Communication
• Hands-on approach
• Structured thinking
• Data modeling
• Pipeline management
• Forecasting
• Risk assessment
• Process improvement

Location

• Zinc - London

Work Type

• Full Time

Experience Level

• Player-coach
• Manager

Salary/Compensations

• £50,000 - £55,000 / year

Benefits

• 24 days holiday + Bank Holidays + birthday off
• £1200 annual benefits allowance
• Early finish Fridays (16:00)
• Yearly company retreat abroad
• 30 days to Work from anywhere
• Enhanced Maternity, Paternity, and Adoption Leave
• Statutory pension with NEST
• Zinc shares through EMI Scheme
• Unlimited access to Spill Therapy
• Company socials
• Quarterly team socials
• Free Monday lunches
• Nursery workplace benefit scheme
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries

About the Company

• At Zinc, we're rapidly technologising how we serve candidates, recruiters, and customers, without eroding what makes our service genuinely good.
• Core Ops is the team making sure the business runs on real, trustworthy data and process.