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About the Role

As a Service Desk Technician I, you'll provide frontline technical support, troubleshoot hardware and software issues, and help ensure the reliable operation of technology systems across the organization. You'll work directly with employees to resolve technical challenges, maintain equipment, and deliver exceptional customer service while building your knowledge of IT systems, network environments, and technology support services. This is an excellent opportunity for someone looking to grow a career in Information Technology while making a meaningful impact within a collaborative, service-focused organization.

Responsibilities

Troubleshoot and resolve hardware, software, and technology-related issues for employees across the organization.
Install, configure, maintain, and support computers, peripherals, and network endpoint equipment.
Monitor and support critical business systems, including branch technology, remote applications, and communication systems.
Document service requests, technical troubleshooting steps, and issue resolutions within the incident management system.
Coordinate with vendors and internal technology teams to resolve technical issues and maintain system reliability.
Assist with hardware deployments, software installations, upgrades, and technology-related projects.
Provide technology guidance and support to employees while delivering a positive customer service experience.

Requirements

High school diploma with 1-3 years of related experience required.
Demonstrated hardware configuration experience with personal computers.
Proficient in the Microsoft Office Suite programs.
Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.
Associate degree preferred.
Desktop related MCP certification or higher; Network+ and all additional certifications preferred, specifically Microsoft Office Suite.
Worked in various IT related projects (user migration, MS Windows migration, data migration, mass hardware/software deployment, etc.).
Understanding of asset management in an enterprise environment and familiarity with asset management software and/or products.
Experience with IT service management systems.
Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

Skills

Hardware configuration
Microsoft Office Suite
Standard office equipment
IT service management systems

Location

Endwell, NY

Work Type

Full-Time
On-site

Experience Level

1-3 years

Education Level

High school diploma
Associate degree

Salary/Compensations

$20.00/hr. - $25.50/hr.

Benefits

Retirement benefits – pension plan, 401(k) with employer match
Excellent health benefits – medical, dental, vision, and supplemental coverage
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
10+ paid holidays per year
Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
Employee recognition program

About the Company

We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community.
Work with us – and be part of something bigger than banking.
At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.
Our mission is to MAKE VISIONS MATTER.
To our members, we will provide value and relevance.
To our employees, we will be a premier organization and provide opportunities for career advancement.
To our community, we will be a leader and provide a positive impact.
At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.
We make Visions matter. You can, too. #ClaimYourSeat

Equal Opportunity

Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.
At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.