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About the Role

The Admissions Coordinator will screen and assess applications in accordance with admissions policies and regulations, ensuring the integrity of the admissions process and an excellent applicant experience. This role supports student recruitment targets by ensuring high student satisfaction and collaborating across teams.

Responsibilities

• Responsible for the full admissions process, ensuring all required documents are provided, complete and verified.
• Make admissions decisions in line with policies and guidelines, escalating to the Head of Admissions when necessary.
• Maintain and update student data in HubSpot and Quercus, ensuring record completeness for enrollment.
• Manage all admissions enquiries to agreed Standard Service Levels regarding turnaround times and Service Excellence.
• Keep updated on study programs, marketing promotions, and discounts to assist applicants.
• Provide exceptional customer support to applicants via email, meeting performance metrics and service level standards.
• Collaborate with other departments, such as Sales, Enrolment, Student Support, Registry, and faculty to optimize processes and improve customer service.
• Issue Certificates of Acceptance for Studies (CAS) to international students, ensuring compliance with regulations and UKVI policy.
• Collaborate with the Head of Admissions to identify and implement technological solutions for streamlining admissions processes.
• Monitor and communicate developments across the admissions sector, focusing on key recruitment markets and applicant needs.
• Carry out other relevant duties as required by the Head of Admissions and the Director of Student Engagement.

Requirements

• Proven track record and competency working in Admissions with a UK University/Institution.
• Excellent problem-solving skills, goal-oriented and reliable behaviour, and openness to process improvements.
• Proficiency in MS Office and experience with CRM systems or similar.
• Ability to balance teamwork and independent work.
• Accurate, efficient, strong attention to detail, and customer-centric approach.
• Understanding of UKVI compliance regulations in context to CAS issuance.
• Effective communication skills with different audiences.
• Fluent English skills, both written and spoken.
• Ability to collaborate across teams and adapt to fast-changing processes.
• Proactively identify possibilities for process improvements.

Skills

• Admissions
• MS Office
• CRM systems
• UKVI compliance
• Customer support
• Collaboration
• Problem-solving
• Attention to detail

Location

• London

Work Type

• Permanent
• Full-time
• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Up to £30,000 per annum

Benefits

• Company pension plan
• Private medical insurance
• Life insurance
• Perkbox membership
• Work Your Way - flexibility that works for you
• Generous holiday entitlements, increasing with length of service
• Excellent maternity & paternity policies
• Volunteering days
• Birthday day off
• Wellbeing Group programmes
• Twice a year "wellbeing pass" to allow time for yourself
• Employee Assistance Programme (EAP)

About the Company

• Walbrook Institute is an educational institution operating in a highly competitive UK and international student recruitment environment.

Equal Opportunity

• We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.