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About the Role

The Office Manager is responsible for leading the daily and administrative functions of the front office in a clinic setting, providing direction and leadership to ensure great patient care and an efficient cost structure. This role involves overseeing operations, managing staff and resources, and maintaining compliance with all policies, procedures, and regulations.

Responsibilities

• Provides leadership to front desk team, as well as implementing changes in policies and procedures.
• Ensures that employees have the resources, tools, and training needed to perform their duties.
• Ensures policies and best practices are up to industry standards and government regulations.
• Establishes and implements front desk objectives and procedures.
• Manages budgets, records, and contracts.
• Maintains supplies and equipment for the front desk staff.
• Responsible for the interviewing and selection of new staff members.
• Addresses patient complaints and queries when accelerated to management level.
• Oversees performance review process for the staff.
• Oversees front desk team member’s work schedules and time off requests.
• Attends monthly Manager meetings and relays pertinent information to front desk team members in a timely manner.
• Conducts orientation and training on front office policies and procedures.
• Collaborates with clinic staff including Providers and Management to achieve delivery of excellent patient care.
• Performs other position related duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Associate’s Degree or higher preferred.
• Medical Front Office or administrative experience required.
• Supervisory or management experience preferred.
• Carrying Weight 1-25 lbs. Frequent from 34% to 66%
• Carrying Weight 26-50 lbs. Occasionally from 2% to 33%
• Pushing/Pulling 1-25 lbs. Seldom, up to 2%
• Pushing/Pulling 100 + lbs. Seldom, up to 2%
• Lifting - Height, Weight Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
• Lifting - Height, Weight Floor to Chest, 26-50 lbs. Seldom: up to 2%
• Lifting - Height, Weight Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
• Lifting - Height, Weight Floor to Waist, 26-50 lbs. Seldom: up to 2%

Skills

• Human Resources experience in hiring, supervision, and performance reviews.
• Knowledge of labor laws.
• Knowledge of continuous process improvement concepts and practices.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Delivers exceptional patient service throughout all interactions.
• Strong analytical and problem-solving skills.
• Knowledge of budget preparation and planning.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations such as EMR.
• Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
• Skill in leading team members to carry out all job objectives while inspiring confidence and motivation.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Location

• 3594 East Tremont Ave Bronx NY 10465

Work Type

• NO WEEKENDS
• NO EVENINGS
• NO HOLIDAYS

Experience Level

• Supervisory or management experience preferred

Education Level

• High School Diploma or equivalent required
• Associate’s Degree or higher preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan

About the Company

• INTEGRATED MEDICAL PROFESSIONALS-We are the largest multi-specialty urology focused practice in the country.
• Our doctors and staff are committed to providing the highest level of quality medical services available.
• Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.