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About the Role
As a Community Manager at Air Apps, you will build, grow, and engage our user community across various platforms. You will foster a positive environment, facilitate discussions, and create strategies to keep users connected to our brand, enhancing user experience and brand loyalty.
Responsibilities
- Develop and execute community engagement strategies to grow and support user communities.
- Manage and moderate forums, social media groups, and user discussion platforms.
- Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
- Organize and promote community events, webinars, and Q&A sessions.
- Collaborate with marketing, product, and support teams to ensure a seamless user experience.
- Monitor and analyze community engagement metrics to optimize strategies.
- Identify and activate brand advocates, ambassadors, and superusers.
- Stay up to date with community management trends, tools, and best practices.
- Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
- Address user concerns and escalate issues to the appropriate teams when necessary.
Requirements
- Around 3+ years of experience in community management, social media management, or customer engagement.
- Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
- Strong written and verbal communication skills, with the ability to engage and inspire users.
- Experience with community-building tools and analytics platforms.
- Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
- Experience planning and executing community-driven events or initiatives.
- Passion for building meaningful relationships and fostering brand loyalty.
- Ability to analyze engagement data and adjust strategies accordingly.
- Experience in fast-paced digital environments with a user-centric mindset.
Skills
- Community management
- Social media management
- Customer engagement
- Online community management
- Forum management
- Social media group management
- Discord
- Facebook Groups
- Slack
- Written communication
- Verbal communication
- Community-building tools
- Analytics platforms
- Conflict mediation
- Event planning
- Data analysis
- User-centric mindset
Location
- Lisbon
Work Type
- Onsite
- Full-time
Experience Level
- 3+ years of experience
Benefits
- Apple hardware ecosystem for work
- Annual Bonus
- Top-tier Health and Life Insurance
- Transportation Budget
- Coverflex benefits package
- Childcare support
- Air Conference
- Pension Fund
- Urban Sports Club membership
- Meals 100% free at the hub
About the Company
- Air Apps is a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Founded in Lisbon, Portugal in 2018, with offices in Lisbon and San Francisco, the company has reached over 100 million downloads worldwide while remaining self-funded. Air Apps challenges the status quo daily, pushing the boundaries of AI-driven solutions.
- Join us on this journey to redefine resource management—and change lives along the way.
Equal Opportunity
- At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.
- Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.