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About the Role

This position supports the asset-life cycle management and strategic decision-making ability of the ADTS management team through the collection and governing of data from the Enterprise Asset Management (EAM) System Maximo. The role focuses on developing and supporting maintenance strategies and changes to work programs, processes, and procedures, providing functional support, process guidance, analysis, training, and issue resolution to strengthen system adoption and data integrity. It also provides system advice to drive high reliability from airport systems and infrastructure using Reliability Centered Maintenance (RCM) methodologies.

Responsibilities

Serve as the primary functional EAM advisor to maintenance, Capital, and asset management teams, providing practical guidance on Maximo processes, system functionality, data requirements, and effective use of Maximo and Maximo mobile applications.
Analyze EAM data and reports to identify asset inventory gaps, work program deficiencies, data quality issues, recurring failures, and opportunities to improve maintenance effectiveness.
Review work results, coding, completions, and feedback for accuracy and completeness; coach users on corrections needed to maintain reliable operational and management information.
Facilitate cross-functional working sessions to review process gaps, system issues, operational priorities, reporting needs, and improvement opportunities; document decisions and coordinate agreed actions.
Support functional testing and validation of EAM configurations, enhancements, interfaces, and data loads to confirm compatibility with approved processes and user requirements.
Review project and contractor deliverables for completeness, format, and alignment with EAM requirements; identify issues early and work collaboratively with stakeholders to resolve them.
Provide guidance and support to Capital and O&M project managers, vendor(s), and/or consultant(s) teams to ensure understanding of system requirements, objective timelines, and formats.
Partner with Functional Managers, supervisors, planners, technical specialists, and field users to understand business needs, clarify accountabilities, and translate requirements into standardized EAM processes and system solutions.
Guide Functional and Asset Management managers to ensure that all their assets and work program requirements are adequately collected in the EAM system.
Identify gaps in asset inventory, work programs, and/or potential opportunities for efficiencies through EAM reporting and analysis.
Provide system advice and administrative support in developing and implementing action plans with the Functional and Asset Managers Teams to address gaps and/or potential opportunities for efficiencies in work programs, asset inventory, and/or work programs.
Create, modify, and govern EAM master data, including locations, assets, classifications, attributes, job plans, task descriptions, failure classes, work templates, and related records.
Support the design, implementation, execution, and continuous improvement of maintenance work programs, including preventive and corrective maintenance strategies, job plans, task descriptions, frequencies, schedules, and failure reporting.
Ensure compliance with GTAA Hierarchy, Classification, and SCBD standards when adding or updating assets within the system to support true cost of ownership reporting, accurate asset reliability analysis, and maintain a consistent database structure.
Set up and modify EAM system partner shift schedules according to established parameters to align all users within various business units to their role and crew within the system.
Create work orders for change evaluations, asset activation/deactivation, location/structure class creation, maintenance projects, commissioning, walk-down, and inspections.
Lead and provide partner support in the development of work programs for GTAA vendors/service contractors.
Develops and provides summary analysis of EAM system reports for Risk Management, Shift Managers, Functional Managers, Supervisors, and all Business units.
Reviews work results for ambiguities, changes to inventory, and comments.
Reports all work accomplishment for compliance with standards adjusting as necessary.
Develop role-based job aids, procedures, and training materials, and deliver coaching or training that enables users to complete their work accurately and consistently.

Requirements

Experience with complex EAM software programs and a general understanding of planning, scheduling, and reporting related to maintenance, asset management, airport operations, and facilities management.
Strong working knowledge of maintenance and asset management processes, including work identification, planning, scheduling, execution, closeout, preventive maintenance, job plans, failure reporting, and asset life-cycle information.
Experience with database organization, configuration, and setup.
Demonstrated ability to analyze large data sets, identify data or process issues, and present practical recommendations using tools such as SQL, Excel, and PowerPoint.
Experience with software implementation and access permission assignment/control.
A valid class “G” Ontario Driver’s license is required.
Minimum an OSSGD Secondary School Diploma or equivalent.
A minimum of three years of experience in a Maintenance Systems position.
Able to obtain and retain a Transportation Security Clearance.

Skills

Specialized knowledge of life cycle management and Enterprise Asset Management Systems.
Ability to effectively develop and deliver training presentations on various aspects of the EAM system.
Excellent oral and written communication skills.
Strong customer service and influencing skills.
Ability to balance available resources against work requirements and develop recommendations to optimize resource use.
Proficient user knowledge of the EAM system application, including the mobile solution.
Ability to use current versions of software packages such as Excel and PowerPoint (Office suite) to analyze large data sets and prepare data for presentation.
Knowledge of Airport organizational structure and facilities, including locations, tenants, leased boundaries, and contractors’ areas of responsibilities.
A working knowledge of various Mechanical, Electrical, Architectural, and Pavement and Grounds equipment.
Knowledge of Airport Specific Applications: Wings, Map Viewer, and Bentley Project Wise with the ability to read and or create electronic area or site drawing files.
Knowledge of and ability to identify requirements for safety regulations, fire and building codes, security measures, and other government regulations.
Knowledge of Maximo and CAD (Computer Aided Dispatch) applications to research, analyze, and report relevant information on incidents and events.
High degree of social skills in explaining and discussing technical information with Functional Managers, engineers, trades technicians, and others.
Responding to inquiries regarding work requests, policies, and procedures while coordinating and communicating with internal and external clients.
Applying tact, subtlety, and courtesy.

Location

Toronto Pearson

Work Type

Full-time
Unionized

Experience Level

Band 7
Minimum of three years of experience in a Maintenance Systems position

Education Level

Minimum an OSSGD Secondary School Diploma or equivalent

Salary/Compensations

$47.35 per hour based on a 37.5 hour work week

Benefits

Retirement planning
Comprehensive group health benefits
Employee assistance programs (EAP)
Paid leave
Education and training
Recognition and rewards programs

About the Company

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.
Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.
Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Equal Opportunity

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.