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About the Role
Seeking an experienced Application Support Analyst / Platform Support Engineer to support mission-critical banking applications and infrastructure platforms. The successful candidate will be responsible for ensuring application stability, production support, incident resolution, change implementation, release coordination, and platform monitoring across distributed environments. This role requires close collaboration with Development, Infrastructure, DevOps, Security, and Business Support teams to maintain high availability, reliability, and operational excellence for business-critical banking systems.
Responsibilities
- Provide Level 6 production application support for critical banking applications.
- Monitor system health, application availability, and platform performance.
- Investigate and resolve production incidents within established SLA timelines.
- Perform root cause analysis (RCA) for recurring production issues.
- Coordinate application recovery activities during incidents and outages.
- Ensure maximum uptime and reliability of critical banking systems.
- Support application deployments and environment maintenance activities.
- Manage and support applications deployed on Red Hat OpenShift containers.
- Perform Linux server support and troubleshooting activities.
- Support AutoSys scheduling environments.
- Provide FeedHub integration and operational support.
- Manage SSL/TLS certificates and certificate lifecycle management.
- Support CI/CD and release management processes.
- Manage incident and change processes.
- Perform monitoring and ensure operational excellence.
Requirements
- 5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience.
- Strong experience supporting mission-critical enterprise applications.
- Hands-on experience with Red Hat OpenShift.
- Strong Linux administration and troubleshooting experience.
- Experience supporting AutoSys scheduling environments.
- Experience with FeedHub integrations and operational support.
- Experience managing SSL/TLS certificates and certificate lifecycle management.
- Hands-on experience with CI/CD tools: Jenkins, Azure DevOps.
- Previous experience working within large Canadian banking environments.
Skills
- Red Hat OpenShift
- Linux
- AutoSys
- FeedHub
- Certificate Management
- CI/CD tools
- Production Support
- Incident Management
- Change Management
- On-call support
- Jenkins
- Azure DevOps
Experience Level
- 5+ years