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About the Role

This role supports the ACMA/RM team by managing client requests, performing administrative tasks, and handling system-related activities to ensure service continuity and operational efficiency.

Responsibilities

• Support the ACMA/RM and BDM teams by managing workloads during absences, including inbox and ticketing.
• Act as a second line of defense for ACMAs, providing administrative and system support.
• Respond to or escalate Level 2 queries on behalf of ACMAs and support ad hoc portfolio requests.
• Engage directly with customers via email and phone to maintain service standards.
• Support new business activities, including limit decisions, ledger matching, and report generation.
• Develop a strong working knowledge of key systems, processes, and departments for efficient workload management.
• Maintain a high level of customer focus and flag challenges or risks to management.

Requirements

• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Capability to manage Level 2 tickets assigned to absent ACMAs, ensuring timely resolution.
• Efficient and accurate processing of administrative requests with strong attention to detail.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to engage upwards and cross-functionally across teams and departments.
• Willingness and ability to learn and engage on a broad range of technical topics, systems, and processes.
• Proficiency in Excel, Outlook, Teams, and other key IT systems.
• Naturally curious with a keen interest in technology and innovation.
• Eager to stay updated with the latest digital trends and advancements.
• Proactive approach to learning and adapting to new tools and technologies, especially AI-powered tools.

Skills

• Excel
• Outlook
• Teams
• Compass
• Ticketing systems
• Workflows
• Contacts
• CRA reports
• Marketo reports

Location

• United Kingdom

Work Type

• Hybrid Working

Benefits

• Life Assurance
• Health Cash Plan
• Income Protection
• Employee Share Incentive Plan
• Insurance Discounts

About the Company

• Allianz Group is one of the most trusted insurance and asset management companies in the world.
• Allianz Trade is the global leader in trade credit insurance and a specialist in surety, collections, structured trade credit, and political risk.
• Allianz Trade is present in more than 50 countries with 5,500 employees.

Equal Opportunity

• We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
• We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.