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About the Role
The Patient Care Specialist 2 (PCS2) contributes to AHF by embodying excellence in patient care and operational efficiency. PCS2s play a pivotal role in ensuring the healthcare center operates seamlessly and patients receive the best client experience and highest standard of care. They enhance AHF's reputation through dedication to patient care, retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, PCS2s contribute to a positive patient experience, fostering trust and loyalty. PCS2s will work as part of a close-knit team to go above and beyond to meet patient needs and enhance AHF's reputation by seamlessly transitioning between performing medical assistant clinical functions including phlebotomy, and performing administrative duties including front office, processing patient referrals, and identifying and verifying insurance coverage. By actively participating in cross-functional rotations and promoting adaptability, they will be developed across multiple healthcare center functions, and their commitment to collaborating with other AHF employees and departments will reinforce AHF's reputation as a trusted healthcare provider dedicated to providing compassionate, high-quality care and upholding our organization's mission and values.
Responsibilities
- Perform medical assistant clinical functions including phlebotomy.
- Perform administrative duties including front office.
- Process patient referrals.
- Identify and verify insurance coverage.
- Participate in cross-functional rotations.
- Collaborate with other AHF employees and departments.
Requirements
- Embody AHF Core Values and Mission.
- Be nimble and able to adapt in a dynamic environment.
- Be accountable to multiple leaders.
- Go above and beyond to meet the needs of our patients.
- Enhance the reputation of AHF.
Skills
- Cross-functionality
- Clinical functions
- Phlebotomy
- Administrative duties
- Front office operations
- Patient referral processing
- Insurance verification
- Adaptability
- Collaboration
Benefits
- Comprehensive benefits to help employees do and be their very best.
- Benefits are intended to enhance employee physical, financial, spiritual and professional health.
About the Company
- Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation.
- AHF's mission is to provide cutting edge medicine and advocacy, regardless of ability to pay.
- Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
- AHF has a collaborative organizational structure where staff are accountable to multiple leaders.
- AHF is nimble and able to adapt in a dynamic environment to assist in providing the best experience for clients and workplace for employees.