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About the Role
As a Customer Service Representative, you will be the interface between our private and business customers, handling inquiries via phone, chat, and tickets. You will collaborate across departments to ensure high customer satisfaction daily.
Responsibilities
- Process customer inquiries via phone (inbound) and in writing via chat and tickets.
- Work cross-departmentally within Customer Service.
- Ensure high customer satisfaction on a daily basis.
Requirements
- Fluent in German and good English skills.
- Previous experience in customer-facing roles (e.g., gastronomy, retail, customer service) or willingness to switch careers.
- Empathetic approach to customer concerns and a solution-oriented mindset.
- Proficient computer skills and ability to navigate various systems.
- Willingness to work shifts between 08:00 and 01:00, including regular weekends.
Skills
- Customer service
- Communication
- Problem-solving
- Computer literacy
- System navigation
Location
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- Entry-level
- Career changer
Salary/Compensations
- €2,600–€2,800 gross per 40 hours per week including allowances
Benefits
- Variable salary
- Hybrid working
- 27 vacation days (extendable to 30)
- Internal talent development opportunities
- Paid onboarding (first 3 weeks)
- Commuting allowance (€38 monthly)
- Company credit card with €90 monthly budget
- Company pension plan with up to 20% employer contribution
- Attractive location with amenities (kicker, billiards, table tennis)
- Regular feedback discussions
- Team events
- Family-friendly working hours (split shift possible)
About the Company
- Just Eat Takeaway.com (JET) is one of the world's leading online food delivery marketplaces.
- Our technology ecosystem connects millions of active customers with hundreds of thousands of partner restaurants globally.
- Our mission is to enable every food moment for everyone, everywhere.
Equal Opportunity
- We are committed to an inclusive culture that promotes diversity in people and mindsets, where all employees feel truly included and can be themselves every day.