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About the Role

The Senior Solutions Manager is a client-facing role responsible for translating customer needs into viable solutions and executing billable professional services. This role bridges sales, product, and delivery, owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.

Responsibilities

• Lead discovery workshops to capture business objectives, processes and success metrics.
• Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.
• Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.
• Support commercial negotiations and provide input on pricing, T&Cs and change control.
• Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.
• Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.
• Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.
• Build trusted advisor relationships with C-level and operational stakeholders.
• Identify upsell and cross-sell opportunities; support renewal and expansion motions.
• Create reusable deliverables (accelerators, templates, runbooks, training materials).
• Mentor and coach junior consultants; contribute to recruiting and skill development.
• Capture lessons learned and drive process improvements.
• Maintain a billable utilization target (suggested 65–80% depending on role mix).
• Responsible for accurate time capture, billing documentation and timely invoicing support.
• Support revenue forecasting and pipeline hygiene for professional services bookings.

Requirements

• 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.
• Experience writing SOWs and managing commercial professional services engagements.
• Strong stakeholder, presentation and negotiation skills.
• Proven problem-solving, process orientation and ability to work in cross-functional teams.

Experience Level

• Senior

Education Level

• Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).

About the Company

• Our Values unite us. They are what drive our success – and the success of our customers.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.