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About the Role

This dual role requires an ambitious self-starter to lead both client relationships and the digital practice for Carat Global. You will build trusted partnerships within a nominated client portfolio, solving their biggest media and marketing challenges, and driving revenue growth. As Head of Digital, Data & Tech, you will champion Carat Global's digital vision, strategy, and product offerings, fostering innovation and enhancing the agency's reputation.

Responsibilities

Achieve profitable revenue growth across the account portfolio, including PRIP and out-of-scope revenue maximization.
Design and execute key account plans across all markets and dentsu entities, promoting a media++ agenda.
Provide strategic client leadership, elevating media's role and offering constructive provocations to build senior client relationships.
Drive thought leadership on the media landscape and client business challenges to identify new value opportunities.
Co-create solutions with clients and deliver on the pioneering ambition.
Ensure full compliance and meeting of all contractual obligations.
Oversee the management and mobilization of the wider Carat and dentsu network to deliver excellence and strong TRR scores.
Stay updated on dentsu's product development, industry innovation, and media owner positioning to support the team and guide clients.
Support or lead clients' digital thinking and oversee strategies that drive growth and transformation.
Develop roadmaps for applying relevant dentsu media products for key account clients.
Leverage and foster relationships with key global digital platforms.
Drive understanding of digital, data, and tech internally, with clients, and within the industry to demonstrate capabilities and identify revenue opportunities.
Spearhead digital innovation across the client portfolio and externally.
Raise the agency's profile within the industry, evolve craft, and develop thought leadership.
Collaborate with dentsu strategy, data, and tech leads to ensure proposition and capability are fit for purpose.
Ensure global and key local market teams understand the dentsu media product suite and its application to client strategies, identifying gaps.
Partner with the Head of Growth to identify, pursue, and win new business.
Become a leader in digital, data, and tech to inspire pioneering work and points of view.
Lead digital responses on significant global/cross-market new business pitches.
Provide specialist technical advice and involve specialist teams as needed.
Develop client training agendas to upscale digital knowledge within client organizations.
Culturally connect the team to Carat and dentsu's vision and values.
Attract and retain talent and clients, coaching team members for growth.
Ensure talent development plans are in place and aligned with the vision for capabilities and skillsets.
Share knowledge and information with the team in a timely manner.
Encourage collaboration and communication.
Expand the team's knowledge base relevant to the dual role.
Effectively manage resource utilization to flex against pitches, growth initiatives, or thought leadership.
Ensure the right talent with the right skills and capacity can fulfill new logo requirements.
Partner with the Head of Digital Operations to ensure the digital practice has the necessary knowledge base and skillsets.

Requirements

Strong, proven track record of ability to work with multiple stakeholders across companies, cultures, and countries to drive agenda through influence.
Strong skills in persuasion and selling ideas and strategies to new and existing clients.
Best-in-class strategic thinking with the ability to communicate strategic and innovative ideas with clarity and simplicity (written & verbal).
Strong understanding of the role of media in delivering business value for modern brands.
Deep working knowledge across all established and emerging digital channels and how they work together.
Cultural awareness, analytical skills, and relentless curiosity.

Skills

Client leadership
Digital practice leadership
Media strategy
Marketing strategy
Revenue growth
Profitability
Client satisfaction
New logo acquisition
Capability development
Digital vision
Digital strategy
Digital product offering
Digital solutions
Thought leadership
Innovation
Data integration
Technology integration
Media integration
Digital operations
Client account leadership
Strategic thinking
Persuasion
Selling
Communication (written & verbal)
Understanding of media's role in business value
Knowledge of digital channels
Cultural awareness
Analytical skills
Curiosity

Location

London

Work Type

Full time
Permanent

About the Company

Carat builds modern businesses in media, around the people that matter.
Modern businesses are built in media, around people.
Carat uses a bespoke approach to client partnerships, innovating to drive both immediate performance and longer-term transformation.
Carat understands people to pinpoint growth audiences and move brands at people speed.
Carat combines media, creative, and customer experience to design end-to-end experiences that build brand equity, create value for communities, drive commerce outcomes, and inspire loyalty.
Carat pioneers next-gen media outcomes that build modern brands, increase brand power, and benefit society.
Carat pioneers in media, positively advocating for people, business, and society.
Excellence in client leadership is critical in reinforcing Carat’s role as a trusted advisor & strategic partner to accelerate client brand & media leadership.
Carat needs digital leadership that can harness capabilities & specialists to deliver forward-thinking, innovative solutions that deliver on the evolved brand proposition.
Carat aims to lead in integrating the power of data, tech & media to unlock greater efficiency & effectiveness.

Equal Opportunity

We’re proud to be different and that starts with our people.
We believe in equal opportunities for everyone.
We won’t define people by their race, gender, sexual-orientation, age, or disability.
Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing.
We work hard to make sure we create equal opportunities for everyone.