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About the Role

Manages and monitors dental status and financial compliance for a patient base, acting as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management.

Responsibilities

• Ensures accuracy of patient schedules and reviews provider schedules for maximum utilization.
• Negotiates down-payments and authorizes repayment status for complex patient plans.
• Initiates patient contact for payment due reminders based on appointment history and upcoming obligations.
• Communicates treatment information to Billing personnel for timely submission of pre-treatment estimates and insurance approvals.
• Acts as a resource to patients and care providers regarding Medicaid approval processes and other third-party billing issues.
• Collaborates with the dental care team to facilitate superior patient communication for optimal treatment outcomes.
• Maintains a good working relationship with care providers, Billing, and front-line staff to coordinate referrals and other treatments.
• Serves as the primary contact to resolve patient concerns with Billing personnel, care providers, or management.
• Performs check-in and check-out procedures, processes payments, and makes referrals to Social Work as necessary.
• Contacts referred patients, registers them, and schedules New Patient Referral appointments.
• Maintains knowledge of New York State and local policies, regulations, and procedures related to compliance requirements.
• Initiates insurance preauthorization, referral, verification, and/or service authorization in advance of treatment.
• Performs other duties as directed by supervisor, including special projects and working with support staff.
• Monitors accurate time reporting procedures.
• Provides input to clinical supervisor/administrator to improve the treatment planning process and patient care activities.
• Acts as authority in the absence of supervisor, exercising good judgment and tact.
• Other duties as assigned.

Requirements

• High School diploma or equivalent and 1 year of customer service and/or general office experience required.
• Equivalent combination of education and experience is acceptable.
• 1 year of dental or medical office experience preferred.

Skills

• Strong customer service skills (via telephone and in person)
• Ability to communicate effectively and professionally
• Ability to work well in a fast-paced environment
• Ability to work with a diverse patient and provider population

Location

• 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Work Type

• Full time
• Regular

Experience Level

• 1 year of customer service and/or general office experience
• 1 year of dental or medical office experience preferred

Education Level

• High School diploma or equivalent

Salary/Compensations

• $20.30 - $27.41

About the Company

• As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Equal Opportunity

• The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.