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About the Role

In this client-facing role, you will provide critical technical support for Reuters' Editorial operations, working closely with journalists, production teams, engineers, and external partners to ensure reliable, high-quality news coverage and content delivery. Operating within a 24/7 follow-the-sun support model, you will combine strong technical expertise with a service-oriented mindset to resolve complex issues, support live news and event coverage, and drive operational excellence across the business. The role also offers opportunities to support major off-site events and productions through occasional travel.

Responsibilities

Manage day-to-day technical support activities and collaborate with internal and external resources to support Reuters news coverage and live events.
Oversee key technologies and support broadcast delivery systems located in-house and at designated third-party colocation sites, while managing media distribution across multiple platforms for Reuters clients and subscribers.
Partner with Reuters video producers, deputy editors, and external vendors to ensure seamless content production and timely delivery of media assets.
Champion innovation, teamwork, and continuous improvement by promoting efficient media and broadcast workflows.
Coordinate with internal engineering teams and third-party providers to troubleshoot and resolve equipment, platform, and workflow issues within required turnaround times.
Maintain accurate operational documentation, including PC hardware asset records, standard operating procedures, knowledge-base articles, checklists, and incident reports.
Represent the Editorial business in special projects, events, PC builds and hardware-refresh programs, employee onboarding, and local-area-network (LAN) support activities.

Requirements

A results-driven mindset, strong sense of urgency, and the ability to succeed in a collaborative team environment.
A proven record of delivering high-quality work on schedule in fast-paced, high-pressure settings.
Knowledge and experience in broadcast engineering, including pre-production and post-production workflows.
Excellent interpersonal, communication, and stakeholder-management skills.
5+ years of experience supporting PC and Mac desktop hardware, operating systems, and software applications, along with end-user IT support and engineering/broadcast delivery solutions.

Location

New York City

Work Type

24/7 follow-the-sun support model
occasional travel

Experience Level

5+ years of experience

Salary/Compensations

$109,700 USD - $203,700 USD

Benefits

Global Career and progression opportunities
On the job learning and coaching
Dedicated training team
Competitive salary packages
Market leading benefits including paid volunteering days
Work alongside Pulitzer Prize-winning journalists
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Market leading work life benefits with competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan
Annual Bonus based on a combination of enterprise and individual performance

About the Company

Reuters is the world's largest multimedia news provider. Founded in 1851, it is committed to the Trust Principles of independence, integrity and freedom from bias.
With unmatched coverage in over 16 languages, and reaching billions of people worldwide every day, Reuters provides trusted intelligence that powers humans and machines to make smart decisions.
It supplies business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers.
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.