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About the Role

This role ensures high-impact internal communications are operationally sound, methodically planned, and delivered to a consistently high standard, creating the conditions for clear, confident, and consistent communication across enterprise audiences. The Internal Communications Operations Manager provides programme management and operational leadership for strategic internal communications activity.

Responsibilities

• Own programme management and operational delivery for complex internal communications activity, particularly enterprise-wide moments, leadership communications and company-wide events.
• Translate agreed essential communications priorities, narratives and plans into clear delivery models, timelines, collaborator readiness plans and operational frameworks that are executable at enterprise scale.
• Lead end-to-end operational planning and delivery for enterprise-wide communication programmes, including global company meetings, leadership events and other high-visibility organisational moments.
• Accountable for the quality, consistency and effectiveness of enterprise communications delivery, ensuring activity is delivered to agreed timelines and standards.
• Define and track key performance indicators for internal communications delivery, including delivery effectiveness, timeliness and collaborator satisfaction.
• Lead the operational delivery of high-impact, trust-sensitive internal communications, including company and manager meetings, ensuring delivery excellence across planning, production and execution.
• Own and optimise enterprise communications planning and scheduling frameworks, including core delivery mechanics such as invites, agendas, dial-ins, recordings, pre-reads and follow-ups.
• Lead operational alignment across cross-functional forums, including IT, People & Culture, Facilities and Executive Offices.
• Define, implement and continuously improve operational standards, frameworks and governance for internal communications delivery.
• Lead post-event and post-delivery reviews, capturing learning and feeding insight back into future delivery approaches.
• Proactively identify and manage delivery risks associated with high-profile or business-critical communications.

Requirements

• Significant experience operating in complex, global organisations, with strong awareness of how communications delivery supports business priorities and organisational outcomes.
• Strong track record of leading and delivering high-visibility, business critical communications activity, leadership events and company-wide moments with a high standard of execution and operational rigor.
• Demonstrated ability to make operational decisions balancing competing priorities, timelines and organisational risk.
• Demonstrated ability to translate agreed priorities, narratives and plans into practical delivery mechanics, timelines and run-of-show.
• Strong ability to influence senior collaborators, challenge constructively and guide decision-making on delivery approach and feasibility.
• Experience driving continuous improvement, standardisation and scalability in operational processes.
• Experience managing the operational delivery of hybrid and in-person events, including production planning, technical set-up, speaker logistics and coordination with IT, AV and broadcast partners.
• Strong organisational and problem-solving skills, with the ability to manage multiple workstreams, dependencies and competing deadlines in fast-moving environments.
• Calm, pragmatic and resilient under pressure, particularly during trust-critical or high-visibility enterprise moments.
• Comfortable operating within clear governance and issue frameworks, recognising when to advance delivery risks that intersect with enterprise-risk, executive authority or defined change agendas.

Skills

• Strong working knowledge of enterprise communications and event delivery tools, including email management software systems, Microsoft Teams, SharePoint, Outlook/calendar management, project management tools, event production workflows, survey or feedback tools and communications planning systems.

Location

• Hybrid

Work Type

• Permanent
• Hybrid working up to 2 days per week in office

Experience Level

• Significant experience operating in complex, global organisations

Salary/Compensations

• £58,000 - £63,000

Benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

About the Company

• Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement.
• Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965.
• Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
• Our guaranteed independence means we’re free to: Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact; Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning; Think long-term – experimenting, taking risks, and investing in new ideas.

Equal Opportunity

• We’re a Disability Confident Employer (Level 1).
• We’re committed to making our recruitment process accessible and inclusive.
• At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging.
• We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.