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About the Role

Own a portfolio of Higher Education partners across the UK and internationally, responsible for their success, retention, and growth. This role involves day-to-day relationship management, renewals, expansion, and senior stakeholder conversations, combining strong account management with commercial confidence.

Responsibilities

• Take full ownership of a portfolio of university partners.
• Understand partner goals, priorities, challenges, usage, and future plans.
• Build trusted relationships with users and senior sponsors.
• Create strong, multi-threaded relationships across departments and teams.
• Develop success plans and account strategies connecting Gecko to meaningful outcomes.
• Maintain a clear view of partner health, risk, and opportunity.
• Own renewals from planning through to agreement.
• Ensure partners clearly see the value they receive from Gecko.
• Identify opportunities to expand into new teams, departments, and use cases.
• Lead expansion opportunities from discovery through negotiation and close.
• Meet renewal and expansion targets and maintain an accurate pipeline.
• Run account reviews connecting partner outcomes to future opportunities.
• Maintain Salesforce data.
• Act as the main point of contact for partners.
• Own issues through to resolution, involving internal teams as needed.
• Work closely with Commercial, Product, Support, and Enablement teams.
• Deliver confident demos, account reviews, presentations, and commercial conversations.
• Provide support cover where required, focusing on proactive account management and growth.
• Follow through on commitments.

Requirements

• Experience managing customer accounts in a B2B SaaS business.
• Experience owning renewals, expansion, or commercial growth.
• Ability to manage complex or strategic accounts with multiple stakeholders and longer decision cycles.
• Comfortable talking about pricing, value, revenue, and next steps.
• Ability to uncover and progress opportunities.
• Ability to lead meetings, demos, executive reviews, and negotiations.
• Organized, proactive, and comfortable managing a portfolio, pipeline, and regular travel.
• Asks good questions, listens properly, and is proactive.
• Cares about the wider team and shares knowledge.
• Ability to build trust, lead commercial conversations, and take ownership of partner growth.
• Willingness to focus on partner outcomes while addressing targets, negotiation, and identifying areas for added value.
• Must be a UK-based applicant with a valid right to work in the UK.

Skills

• Account management
• Commercial confidence
• Complex organization navigation
• Stakeholder management
• Relationship building
• Salesforce
• Pipeline management
• Negotiation

Location

• UK
• International
• US

Work Type

• Remote-first
• Hybrid
• Onsite (for partner visits)

Experience Level

• Mid-level

Benefits

• 34-hour week
• Flexible working
• Option to compress hours across four days
• 33 days’ holiday
• Workation policy
• Home office set-up
• MacBook Pro
• Headphones of choice
• Private healthcare
• Pension
• Life insurance
• EAP
• Perkbox

About the Company

• Builds software that helps universities connect with and support students in recruitment, communications, events, and engagement.
• A team of around 40 people where work is visible, decisions matter, and good ideas are implemented.
• A small, ambitious team with collaborative, direct, and low-bureaucracy culture.
• Customer Success is evolving, offering opportunities to influence future direction.
• Connected virtual culture with a collaborative, remote-first approach.