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About the Role
Oversee the coordination and delivery of all Stage 2 complaints and Housing Ombudsman cases, rebuilding trusted relationships with tenants and driving up complaint resolution standards.
Responsibilities
- Serve as the main contact with the Housing Ombudsman Service.
- Oversee the full process for Stage 2 and Ombudsman complaints with swift, high-quality responses.
- Prepare and coordinate comprehensive case files and evidence packs.
- Advise on complex, high-risk cases and set complaint handling standards.
- Lead clear, compliant responses to Ombudsman enquiries and determinations.
Requirements
- Experience handling Stage 2 or complex complaints for a Housing Association.
- Deep understanding of the Housing Ombudsman Code.
- Able to work independently and manage your own caseload and conflicting deadlines.
- Ability to maintain strong organisation at all times.
- Strong coaching skills, with a desire to guide others to high levels of customer service.
- Must have the right to work in the UK.
Location
- UK
Work Type
- Full Time
- Permanent
Salary/Compensations
- £48,000 per annum
About the Company
- Wandle is focused on rebuilding trusted relationships with its tenants through the creation of a new team that will drive up the standards of complaint resolution.
Equal Opportunity
- Wandle is not able to support any visa sponsorship requests.