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About the Role

Join our digital consumer banking offer Chase at our new JPMorganChase office in Berlin. We are looking for a passionate Daily Banking People Lead to guide and support Customer Service Specialists, foster a positive work environment, and drive team success through personalized employee experiences.

Responsibilities

• Lead and support team, using expert knowledge to resolve customer inquiries.
• Create and nurture a high-performing team, acting as a cultural leader and fostering strong relationships.
• Show passion for leading people and their personal development, ensuring the team exceeds their goals.
• Collaborate with various stakeholders across departments, including vendors, to deliver best-in-class service to customers.

Requirements

• A people-centric approach: work collaboratively with both customers and colleagues.
• Relevant leadership experience with a strong service mindset.
• Performance Management and Coaching experience while fostering a supportive and engaging work atmosphere.
• Fluent in German and English.

Skills

• Customer service
• Leadership
• Mentoring
• Team development
• Performance analysis
• Regulatory compliance
• Change Management
• Process improvement

Location

• Berlin

Work Type

• Full-time

Experience Level

• Leadership experience

About the Company

• J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
• Our first-class business in a first-class way approach to serving clients drives everything we do.
• We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
• Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
• Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.
• Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
• Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Equal Opportunity

• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.