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About the Role

West Monroe is seeking Consulting Interns to join our Platforms & Customer Strategy team within our Technology & Experience (TechEx) Practice. As an intern, you will work directly with clients across a variety of industries to improve customer and employee experience through a combination of strategy, business process and operating model design, and technology enablement. You will help clients transform functions such as marketing, sales, and customer service leveraging platforms including Salesforce, ServiceNow, NetSuite, and other customer experience technologies. Platforms & Customer Strategy Interns will gain hands-on experience across customer strategy, business process and journey design, data and financial analysis, and technology configuration and implementation. You will learn how to translate customer and business needs into platform-enabled solutions that improve experience, operations, and business performance.

Responsibilities

Develop and deliver business and technology solutions that improve customer experience and performance across marketing, sales, commerce, and customer service functions.
Conduct customer, market, operational, and data analysis to identify trends, pain points, opportunities, and insights that support strategic recommendations.
Engage with client stakeholders across business and technology teams to understand customer and employee needs, gather requirements, and define desired business outcomes.
Support the development of customer strategies, experience roadmaps, operating models, capability assessments, and technology-enabled transformation plans.
Participate in client workshops to assess current-state experiences and operations, design future-state processes and customer journeys, and define KPIs, capabilities, and guiding principles.
Analyze and redesign business processes, workflows, roles, and supporting technologies to improve customer experience, employee effectiveness, operational efficiency, and business performance.
Translate business and customer needs into clear business requirements, user stories, functional requirements, process flows, and current- and future-state solution designs.
Evaluate how customer platforms and emerging technologies can enable business capabilities, including identifying opportunities to improve platform utilization, integration, automation, and user experience.
Perform configuration and development activities on platforms such as Salesforce, ServiceNow, NiCE, Genesys, and NetSuite, while supporting the creation of functional, technical, and solution design documentation.
Support platform implementation activities including solution design, data and integration requirements, testing, defect resolution, deployment readiness, and change adoption.
Write and execute unit, system, and user acceptance test scripts, and support the development and delivery of end-user training, communications, and adoption materials.
Develop analyses and business cases to evaluate transformation opportunities, technology investments, expected benefits, costs, and business outcomes.
Connect customer strategy and business requirements to platform capabilities, helping clients understand how technology, data, AI, and operating model changes work together to deliver measurable outcomes.
Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

Requirements

Bachelor’s degree in progress, with an expected graduation date between December 2027 and August 2028.
Minimum cumulative GPA of 3.0.
Legally authorized to work in the United States without limitation or sponsorship now or in the future.
Reside within 50 miles of your assigned office prior to your start date.
Ability and willingness to travel Monday – Thursday (up to 50%).
Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.

Skills

Sharp analytical thinking
Interest in solving complex problems
Effective written and verbal communication skills
Collaborative mindset
Enthusiasm for working as part of a team
Ability to stay organized
Ability to manage priorities in a dynamic environment
Demonstrated leadership through academics, extracurricular activities, or prior work experience
Curiosity about emerging technologies, including AI
Passion for continuous learning and innovation
AI tools (e.g., ChatGPT)
Critical thinking
Salesforce
ServiceNow
NetSuite
Customer experience technologies
Customer strategy
Business process design
Journey design
Data analysis
Financial analysis
Technology configuration
Technology implementation
Business requirements
User stories
Functional requirements
Process flows
Solution designs
Platform utilization
Platform integration
Platform automation
User experience
NiCE
Genesys
Functional documentation
Technical documentation
Solution design documentation
Data integration requirements
Testing
Defect resolution
Deployment readiness
Change adoption
Unit test scripts
System test scripts
User acceptance test scripts
End-user training
Communications
Adoption materials
Business cases
Technology investments
AI technologies
Generative AI
Automation tools
Data models

Location

Hybrid work model

Work Type

Internship
Hybrid

Experience Level

Intern

Education Level

Bachelor's degree in progress

Salary/Compensations

$40.00

Benefits

Travel expenses covered by West Monroe

About the Company

West Monroe is a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
We’re fluent in both business and technology, knowing that technology alone is not the answer, but how we apply it is.
We rely on data to constantly adapt and solve new challenges.
Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges.
With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

Equal Opportunity

West Monroe is an Equal Employment Opportunity Employer.
We believe in treating each employee and applicant for employment fairly and with dignity.
We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.