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About the Role

West Monroe is seeking Consulting Interns to join their Customer Strategy & Platforms team within the Technology and Experience (TechEx) Practice. Interns will work directly with clients across various industries, focusing on business process, operations, and technology platforms like Salesforce, ServiceNow, and NetSuite to enhance client functions. This role provides hands-on experience in strategy development, business process design, financial modeling, and technology configuration and implementation.

Responsibilities

Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations functions.
Partner with client stakeholders to gather business requirements, document desired outcomes, and translate business needs into actionable solution designs.
Conduct market research, business analysis, and data analysis to identify trends, evaluate opportunities, and support strategic recommendations.
Participate in strategy and process design workshops to define current state and future state business processes, key performance indicators (KPIs), and guiding principles.
Analyze, redesign, and document operational workflows to improve efficiency, user experience, and business performance.
Assist in the configuration, customization, and implementation of enterprise platforms, including ServiceNow (ITSM, CSM, and FSO), Salesforce, and NetSuite.
Support the design and configuration of workflows, forms, automations, and basic scripting within ServiceNow, NetSuite, and Salesforce while translating business requirements into technical solutions.
Collaborate with developers, business analysts, architects, and client stakeholders throughout project delivery.
Create business requirements, user stories, solution design documentation, process maps, and user guides.
Perform system testing, debugging, quality assurance, unit testing, and user acceptance testing (UAT) to ensure high-quality implementations.
Support deployment activities, post implementation enhancements, and end user adoption by creating training materials and facilitating knowledge transfer.
Assist with financial modeling and business case development to evaluate strategic initiatives and align technology investments with business objectives.
Maintain project documentation and contribute to continuous improvement efforts across client engagements.
Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

Requirements

Bachelor’s degree in progress, with an expected graduation date between December 2027 and August 2028.
Minimum cumulative GPA of 3.0.
Legally authorized to work in the United States without limitation or sponsorship now or in the future.
Reside within 50 miles of your assigned office prior to your start date.
Ability and willingness to travel (up to 50%).
Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.

Skills

Analytical thinking
Problem-solving
Written communication
Verbal communication
Collaboration
Organization
Priority management
Leadership
Curiosity about emerging technologies (AI)
Continuous learning
Innovation
AI tools integration
Critical thinking
Salesforce
ServiceNow
NetSuite

Location

Within 50 miles of assigned office

Work Type

Hybrid work model
Travel up to 50%

Experience Level

Intern

Education Level

Bachelor's degree in progress

Salary/Compensations

$40.00

Benefits

Travel expenses covered

About the Company

West Monroe is a global business and technology consulting firm passionate about creating measurable value for clients and delivering real-world solutions.
They focus on the combination of business and technology, applying technology to solve challenges and relying on data to adapt and solve new challenges.
Their approach involves zeroing in on the heart of the opportunity, getting to results faster, and preparing people for what’s next.
Collaboration is a daily action, working with clients to turn vision into clear action with lasting impact.

Equal Opportunity

West Monroe is an Equal Employment Opportunity Employer.
They believe in treating each employee and applicant for employment fairly and with dignity.
Employment decisions are based on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
Information about diversity, equity and inclusion at West Monroe can be found at www.westmonroe.com/inclusion.
Reasonable accommodation requests can be made by emailing recruiting@westmonroe.com.
Notice at Collection for California residents is available pursuant to the California Consumer Privacy Act (CCPA).