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About the Role
The Channel Sales Support Agent acts as the operational backbone for independent contractor sales teams in the UK and Europe, ensuring they have the necessary resources to successfully sell and onboard products to local sellers. This role empowers entrepreneurs by resolving issues and enabling their success.
Responsibilities
- Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes
- Build and maintain strong working relationships with independent contractor sales teams
- Provide product knowledge, pricing information, sales collateral, and technical guidance
- Work with internal teams across the business to resolve sales inefficiencies and remove blockers
- Identify recurring problems and partner with management to implement lasting solutions
- Provide phone and face-to-face support when needed
- Maintain and update sales documentation, playbooks, and resource libraries
- Process commission calculations for UK and Europe sales teams in coordination with finance
- Keep systems and information current so teams always have what they need
Requirements
- 1–2 years in sales support, channel management, technical support/implementation, or customer service
- Experience with CRM systems (Salesforce, HubSpot, or similar)
- Proficiency in Google Workspace and AI tools
- Familiarity with B2B sales processes and sales cycle management
- Basic understanding of sales reporting and analytics
- Experience working with self-employed contractors, distributors, sellers, or channel partners
Skills
- Sales support
- Channel management
- Technical support
- Implementation
- Customer service
- CRM systems
- Google Workspace
- AI tools
- B2B sales processes
- Sales cycle management
- Sales reporting
- Analytics
Location
- Remote-first (office optional)
- UK
- Europe
Work Type
- Full-time
- Remote
Experience Level
- 1-2 years
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
About the Company
- Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.
- Square makes commerce and financial services accessible to sellers.
- Cash App is the easy way to spend, send, and store money.
- Afterpay is transforming the way customers manage their spending over time.
- TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
- Bitkey is a simple self-custody wallet built for bitcoin.
- Proto is a suite of bitcoin mining products and services.
- Together, we’re helping build a financial system that is open to everyone.
Equal Opportunity
- We may use automated AI tools to evaluate job applications for efficiency and consistency.
- These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.