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About the Role

The Quality Control Specialist ensures the integrity of account/customer information in the Core Processing System. This role requires excellent attention to detail to identify errors and strong communication skills to convey vital information to branches and departments. The specialist also supports the Call Center and assists in managing call volume.

Responsibilities

• Review essential documents to ensure accuracy.
• Daily review of address & phone number changes, dormant account, and stop payment review.
• Communicate effectively regarding issues and recommendations for solutions.
• Support Deposit Operations department functions.
• Support the call center.

Requirements

• High School Graduate or GED equivalent.
• Banking experience is preferred.
• Strong interpersonal relationship skills.
• Demonstration of effective listening and communication abilities are highly recommended.

Skills

• Attention to detail
• Communication skills
• Interpersonal relationship skills
• Effective listening

Education Level

• High School Graduate or GED equivalent

About the Company

• Adirondack Trust is an Equal Opportunity/Affirmative Action employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.