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About the Role
We believe life is too short for just any job. That's why we prefer to work with people who want to make a difference. Collaborative, diverse, appreciative, and courageous - that's GT. For our team in Berlin, we are looking for an IT User Support Specialist (m/f/d) to start immediately on a full-time basis.
Responsibilities
- Support of computer hardware and software in close cooperation with our international IT team
- Support in the administration of telephone systems and mobile device management systems
- Recording and tracking of support requests and system errors via our ticket system
- Escalation of complex IT problems to 2nd and 3rd level support, including follow-up and communication with users
- User support in the Windows environment, especially for Microsoft Office products and conference systems
- User and account management as well as software installation
- Support for various IT projects
- Carrying out IT inventories as well as ordering and managing IT accessories
- Close cooperation with the operations team to support ongoing operations, including support for internal relocations and technical onboarding of new employees
Requirements
- Completed vocational training in the IT field or comparable qualification - alternatively at least 3 years of professional experience in IT support
- Sound knowledge of Windows 11 and Office 365 environments, and ideally experience with VPN (GlobalProtect) and document management systems (e.g., iManage)
- Strong skills in problem analysis of desktop hardware and software as well as iOS and mobile devices
- Experience with common tools from law firm environments (e.g., Intapp) is desirable
- Basic knowledge of network technology, cabling, and associated troubleshooting, as well as experience with ticket tracking systems (Ivanti)
- Strong service orientation and ability for ad-hoc management
- Careful and structured way of working, high attention to detail, and multitasking ability in a dynamic, deadline-oriented environment
- Native-level German language skills and very good English skills, both written and spoken
Skills
- Windows 11
- Office 365
- VPN (GlobalProtect)
- Document management systems (e.g., iManage)
- iOS
- Mobile devices
- Law firm tools (e.g., Intapp)
- Network technology
- Cabling
- Troubleshooting
- Ticket tracking systems (Ivanti)
Location
- Berlin
Work Type
- Full-time
- Mobile working (1 day per week)
Experience Level
- 3 years of professional experience in IT support
Education Level
- Completed vocational training in the IT field or comparable qualification
Benefits
- 30 vacation days per year based on a five-day week
- Attractive additional benefits, e.g., Deutschlandticket and capital-forming benefits
- Diverse sports and health offers, e.g., yoga classes, membership in the 'Urban Sports Club'
About the Company
- International law firm with a warm team culture and appreciative interaction
- Modernly equipped office spaces in a central location