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About the Role

You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems.

Responsibilities

Provide support for IT and AV related queries and troubleshooting for MD and WG users
Drive incident and outage resolution and communication
Utilise tools including Service Now, ensuring SLAs are met
Assist with backend administration including asset tagging, auditing, and disposals
Maintain data retention practices

Requirements

Very strong technical skills in all aspects of IT and AV support
Hands-on experience supporting C-Level executives
Exceptional level of customer service and confidentiality
Must be flexible regarding duties and hours of work, with occasional requirements to work out of hours for high profile events / visits
Shift cover where required

Skills

IT and AV support
ServiceNow
Microsoft Office Suite
Apple macOS Management
Cross-Team Collaboration

Location

London, Fenchurch Street

Work Type

Full-time

Experience Level

Analyst

Benefits

Competitive basic salary
25 days of vacation per year
Private medical insurance
Three days leave per year for charitable work

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.